Gästanvändare
31 januari 2023
Ive stayed here 3 times for soccer tournaments over the last 3 years. The first 2 stays were weird and not normal, but I figured COVID had every hotel acting strange. But now that COVID is basically over, this hotel is still strange. I'm not saying this is a terrible hotel. But the customer service aspect of it is way different than any other Marriott property I've stayed at in the last 10 years. First, the hotel itself is dated. Stains on the carpet, walls, ceilings. Water damage all over the bathrooms. Beds are lumpy and hard. Breakfast is average. The pool is old and worn. It really needs a face-lift. Now for the customer service aspect. As a Titanium member, I'm entitled to a 4pm checkout if I request it. All 3 times I've been denied this option due to housekeeping staff having to stay late and ve paid overtime. Not sure why, but that is the response. I booked a King suite with sofa bed this last time for my daughter and myself. Last minute, my wife and son decided to come along as well. Upon check in, I asked to be changed to a double queen room. The front desk said sure, but it will cost you an extra $283 a night due to being almost sold out and that was the going rate. I've never been been charged for room switches, even upgrades, but to be charged almost 3 times the price for a downgrade is insane. I've asked for extra towels in a previous stay only to be told to hang up the used towels and reuse them to save water and money. Again, this is a very average, dated hotel, with weird customer service. I will try and stay somewhere else the next time I'm in town for soccer.
Översätt