Hotel le Broceliande, Sure Hotel Collection by Best Western

Nice small hotel in a typical French village. Lot of parking places around the church in front of the hotel, good restaurant good food with decent prices, small decent bar with some beers from the tap. We had a good stay. The hotel is not too far from Rennes Airport (app 20 minutes, without traffic)

STOELN MY MONEY !!! Been trying to get it back for 3 months now it’s always getting passed on to the relevant “team” and it’ll be with me in 2 days then I don’t hear anything so I’m always the one chasing it up. 4 times they’ve apparently being giving me my money back and never have. They manage to send me daily emails of promotions but can’t reply to me or give me my money

********* do not use them! Literally seconds after realizing I booked rooms for 8-05 rather than 8-06, I called to fix it. ********** told me it was up to the hotel. The hotel showed me proof it was up to **********. I went back to them and they refused to help and charged me nearly $500.00 for rooms I never used.

Don’t trust Hotels .com. I missed a flight and had to book an airport hotel room in an emergency. Went to ********** and got a room at Wyndham Gardens for $354. They said it was a great deal. ********** charged my card the $354 as expected, then a few days later Wyndham also charged my card but for only $301. So much for the great deal. That was the first untruth. ********** was charging $50 more than the standard price for the room. I contacted ********** to report the double charges. ********** was the agent so I thought it was their responsibility to straighten out their partner. But they didn’t. They promised to contact Wyndham and resolve within 72 hours. Next email from ********** was a request for proof that Wyndham had billed me, so I sent a screen shot of my credit card account. Next email from ********** told me that they had contacted Wyndham who refused to refund the incorrect charge due to their “original policy.” They said they were very sorry but they couldn’t help. I didn’t understand that. Didn’t think it was Wyndham’s policy to just randomly double bill people. I called Wyndham directly and in two minutes they saw the error and agreed to refund it. In 20 minutes the credit was posted to my card account. I sent ********** an email just to tell them they were wrong and incompetent. (Yeah, I was mad.) And they replied saying they refused a refund because “we were not able to speak with the manager to confirm the charges.” So in one email they said they spoke with Wyndham, and in the other they said they didn’t. I was surprised and disgusted that they really didn’t try to fix the problem. A big part of their service is that you must be able to trust them. And really, you can’t trust the price and you can’t trust the service at **********.

Litterie d’excellente qualité et propreté de la chambre rien à redire Cependant c’est bien la seule note positive. Chambre réservée par téléphone aucun problème. Je préviens qu’étant de mariage nous n’arriverons pas aux horaires d’ouverture de la réception. On me donne la procédure me précisant que dans la journée on me communiquera le code et que la clé serait au comptoir de la réception. Le soir même sans nouvelles à 20h15 je téléphone pour récupérer le code avant la fermeture. Arrivée nocturne dans un hôtel vieillissant dont la rénovation complète apparaît obligatoire. La chambre ne correspond à aucune photo. Elle est vieillissante des marques au mur des cadres penchés. Un canapé marqué d’un trou de mégot de cigarette. Des coussins marqués de griffure. Les robinets de la baignoire montés inversés… Que dire du sanibroyeur qui fait le bruit d’un avion de chasse. La chambre donne sur une terasse donnant sur un toit et un face à un mur. À 106 euros la nuit un rapport qualité prix désastreux. À notre départ on m’indique que ma carte a été débité sans même être passé à la réception. On ne nous demande même pas comment s’est déroulé notre séjour. Tout est à revoir. PS:ayez au moins le chic d’indiquer que la chambre ne correspond pas aux photos visibles sur internet…

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