Sheraton Beihai Resort

Sheraton Beihai Resort recensioner

Sheraton Beihai Resort

In Guantouling National Forest Park, Seaview Avenue, Yinhai District, Beihai, Guangxi, ChinaVisa hotellinformation
Sheraton Beihai Resort
Sheraton Beihai ResortSheraton Beihai ResortSheraton Beihai Resort
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Gästrecensioner

9.1/10
Good
1813 recension
Verifierade recensioner
Läge och interiör9.3
Bekvämligheter9.0
Service8.8
Renlighet9.2
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Alla recensioner(1813)
Positiva recensioner(1745)
Recensioner med foton/video(824)
Fin havsutsikt(426)
Nära stranden(372)
Har en infinitypool(180)
Barnpool finns(180)
Ren pool(180)
Utmärkt pool(180)
Utmärkt för barn(142)
Negativa recensioner(68)
Gästanvändare
Family Room,2 Double, Bunk Beds
Bodde på juli 2024
Familj
12 recension
10/10
Enastående
Publicerades 7 aug. 2024
设施:👌 卫生:👌 环境:👌 服务:👌
Svar från boendet: 酒店所有客房均配有落地窗和陽台,可盡覽遼闊海景或靜謐園景。尊敬的賓客,您好!感謝您入住北海喜來登度假酒店,作為北海喜來登度假酒店的一員,我們很榮幸在您入住期間酒店給您留下了美好的回憶,並得到您對酒店的認可。酒店自然木色調設計盡顯高雅品味與精緻格調,締造優雅舒適的下榻體驗,期待與您的再次相見!
Lana 拉哪
Partial Ocean View Room With 1 King
Bodde på maj 2025
Par
1 recension
9.5/10
Otroligt
Publicerades 24 juni 2025
New beautiful hotel, good service. New furniture and repairs. But the sofas and pillows on the balcony (terrace) were dirty. The rest of the whole room is very clean. Stunning view of the sea. I very like. 👍🏻🌊
Översätt
Svar från boendet: 尊敬的賓客,感謝您對咱們新建酒店的喜愛和細緻反饋!聽到您説酒店漂亮、服務周到,傢俱裝修嶄新,海景也讓您心動,真的特別開心~ 關於陽台沙發和枕頭的清潔問題,我們已經立刻反饋給客房部門,一定會加強檢查和清潔力度,絕不讓小細節影響體驗!下次再來,保證給您一個乾乾淨淨、舒舒服服的觀海角落,繼續享受這片美景呀~ 期待重逢😊
Connie
Spacious Twin, 2 Double
Bodde på maj 2025
Familj
1 recension
9.5/10
Otroligt
Publicerades 8 juni 2025
Great location, quiet. Spacious rooms. Several amenities for the kids. Close to small Beach.
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您對我們酒店的認可,我們很高興得知您享受了愉快的住宿體驗,這也是我們員工最大的驕傲。酒店致力於成為到訪北海的情侶、朋友、年輕一代賓客的濱海度假“會聚之所”。無論您是城市出差或休閑度假,我們都會為您提供高品質的服務,為您開啟充滿靈感和創意的精彩旅程。期待再次為您服務!
Gästanvändare
Ocean View Premier Room With 1 King
Bodde på juni 2024
Familj
2 recension
9.0/10
Utmärkt
Publicerades 9 juli 2024
Overall fantastic! However the site is a little far from everything else besides the beach, pillow and blanket had stains on them which was not a good experience.
Översätt
Svar från boendet: Sheraton Beihai Resort is located in Guantouling National Forest Park, living by the mountain and the sea, with open sea-view terrace rooms offering a full view of the sea and the sky. The beach is a 5-minute walk from the hotel, and the neighbourhood boasts Zixia Bay, Haiku Shilan, and other excellent places to enjoy sunset spots, and it takes about 30 minutes by car to reach Silver Beach, Qiaogang, Mangrove Wetland Park, and many other attractions.We apologise for the odour of the pillows and blanket. As the hotel bedding is made of down, we can also provide silk comforters for you to choose from. We will also carry out more detailed inspections and training to improve the comfort of our guests. If you encounter any problems during your stay, you can call the hotel switchboard number or dial "0" in the room to contact the hotel guest service centre, we will be happy to serve you. Once again, we sincerely apologise for any inconvenience caused and hope that we will have the opportunity to provide you with quality and satisfactory service again. We wish you a happy life!
Traveling Family from Germany
Partial Ocean View Room With 1 King
Bodde på jan. 2024
Par
18 recension
6.5/10
Publicerades 3 feb. 2024
Had a really mixed stay at this Hotel. Only booked one night, with the option of extending, but decided against. My wife and I came on separated flight, with mine delayed over 5 hours. I arrived at 02:00 past midnight to check-in. First they the reception told me I’m in the wrong hotel. I had to proof my booking with them and the fact that my wife is already in the room. After some discussion they refused to check me in, but told me to call my wife to let me into the room. First, not checking in and registering a foreigner is against the law. Second, why should I wake up my sleeping wife at this late hours? After insisting on being checked in the process went fast and smoothly, which makes me wonder, why the discussions first? Room was spacious and clean. Nice view over the ocean. At the breakfast buffet we were greeted by hordes of waiters watching over a half empty buffet, at 09:30. Nearly no western food options and no cold cuts. After asking I was treated to a plate of two pieces of Camembert, hard cheese and some kind of milk cheese. Not the standard for a Sheraton breakfast. That’s also my final verdict. For this price and being a Sheraton Resort, it’s not up to the standards one would expect from a place with this name.
Översätt
Svar från boendet: Dear Sir, thank you for your valuable feedback on Sheraton Beihai Resort. We sincerely apologize for the mixed experience you encountered during your stay, and we greatly appreciate your comments as they help us to improve our services.First and foremost, we are deeply sorry for the confusion and misinformation you received at the reception upon your late-night arrival. We understand the inconvenience it caused, and we will thoroughly review our staff training procedures to ensure such incidents are avoided in the future.We understand your concerns about the late check-in process and the request to wake up your sleeping wife. It is our responsibility to provide a smooth and hassle-free check-in experience, regardless of the time. We will carefully analyze our check-in procedures and make the necessary adjustments to offer convenience and comfort to all our guests.Moreover, we sincerely apologize for the disappointments you faced during breakfast. We regret that the options for Western cuisine and cold cuts fell short of your expectations. Your comments have been duly noted, and we will diligently work on enhancing our breakfast menu to cater to various tastes and preferences.Lastly, we appreciate your positive feedback regarding our spacious and clean rooms with a beautiful ocean view. We are committed to maintaining the high standards that our guests expect and providing an enjoyable stay.Thank you once again for sharing your feedback. Your satisfaction is of utmost importance to us, and we sincerely hope to have the opportunity to regain your trust and provide you with an exceptional experience in the future.
Gästanvändare
Partial Ocean View Room With 1 King
Bodde på apr. 2024
Par
4 recension
10/10
Enastående
Publicerades 18 maj 2024
Excellent in all aspects.
Översätt
Svar från boendet: Thank you so much for your review of our hotel. We are honored to bring you with good memory during your stay. We believe that your recognition will be the driving force for our continuous progress. Sincerely look forward to your next visit, we will continue to provide you with high quality services!
Gästanvändare
Studio Ocean Suite, 1King
Bodde på dec. 2024
Par
8 recension
10/10
Enastående
Publicerades 3 jan. 2025
Very good
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您對我們酒店的認可,我們很高興得知您享受了愉快的住宿體驗,這也是我們員工最大的驕傲。酒店致力於成為到訪北海的情侶、朋友、年輕一代賓客的濱海度假“會聚之所”。無論您是城市出差或休閑度假,我們都會為您提供高品質的服務,為您開啟充滿靈感和創意的精彩旅程。期待再次為您服務!
feng
Spacious Twin, 2 Double
Bodde på juli 2023
Reser med vänner
26 recension
10/10
Enastående
Publicerades 28 aug. 2023
OK OK OK
Översätt
Svar från boendet: 尊敬的賓客,您好!感謝您在眾多酒店之中選擇北海喜來登度假酒店與我們分享您的入住體驗,很榮幸收到您的肯定,同時感謝您對酒店的認可,我們將不斷堅持做的更好!願喜來登能給您的旅程增添一抹光彩,祝您生活愉快!
Gästanvändare
Spacious Family Room - 1 Double Bed 1 Twin Bed
Bodde på juli 2025
Familj
11 recension
10/10
Enastående
Publicerades 12 aug. 2025
酒店位於冠頭嶺沙灘,相對於銀灘的熱鬧而言,這裏的海灘相對就顯得比較安靜。喜歡安靜度假和想看日落美景的可以選擇這裏。做為一家老牌的五星級酒店,喜來登的服務還是在線的。在餐廳加一個人早餐的時候,服務員主動提及可在**團購,真正做到為客户着想。這點值得點贊👍
Översätt
6/16
Svar från boendet: 尊敬的賓客,您好!特別感謝您的認可!冠頭嶺的靜謐與日落美景,能成為您度假中的美好記憶,我們特別開心;作為老牌酒店,服務能被您肯定,尤其是餐廳同事主動為您着想的細節被記住,更是對我們最大的鼓勵。我們會一直堅守這份為客户着想的初心,在細節裏持續打磨,讓每一次入住都更舒心。期待下次還能在這片安靜的海灘邊,迎接您來看日落呀!
Anonym användare
Ocean View Premier Room With 2 Doubles
Bodde på juli 2025
Familj
13 recension
8.0/10
Mycket bra
Publicerades 20 aug. 2025
優點:景色不錯;房間開關有感應顯示,半夜開燈不會一通亂按;電視機主屏顯示定製歡迎語;大堂咖啡廳外海景很美;泳池旁有小門可直通沙灘旁道路,比從大堂過去近一點(需刷房卡);房間內有成人沙灘拖鞋。 缺點:陽台正前方在修房子,影響觀海效果;小童牙刷除了比大人的短一點其他無差別;廁所無酒精濕巾和馬桶套;非智能馬桶;馬桶旁無手機置物隔板;沒有洗手液衹有肥皂;管理和服務待改進,如:進門無迎賓服務,帶着孩子辦入住但前台未主動提供或詢問是否需要小童用品,辦理入住登記後説稍等五分鐘檢查房間,但等了十五分鐘也沒工作人員聯繫拿房卡,主動詢問才知道房間窗簾壞了在維修,早餐不好吃且品類不豐富。
Översätt
orm Ling
Studio Family Suite - Sea-View
Bodde på juli 2025
Familj
15 recension
10/10
Enastående
Publicerades 20 aug. 2025
帶娃出行最擔心的就是孩子無聊和大人疲憊,但這家酒店完美解決了所有問題! 小朋友超愛: 酒店有超級棒的小童俱樂部,活動豐富且有專人看護,孩子根本不想出來。小童泳池和水上滑梯更是每天必打卡的項目。安全員一直在巡邏,很放心。 酒店的自助餐種類繁多,中西式還有本地特色菜都有,孩子和大人都能找到愛吃的東西。 絕對是一家會再回來的家庭友好型酒店!
Översätt
Gästanvändare
Ocean View Premier Room With 2 Doubles
Bodde på juli 2025
Familj
4 recension
2.2/10
Publicerades 19 aug. 2025
酒店衞生條件連街邊的小旅館都比不上!陽台居然還有他人遺留的內褲!!!酒店煙感器誤報,沒有檢修反饋!!!住客出於擔心主動聯繫才告知是塵蟎導致的! 尤其是當晚的酒店值班經理服務態度跟星級酒店該有的素養極其不符!第一時間不是道歉並安撫住客的情緒,而是趾高氣昂,咄咄逼人,打着來解決問題的旗號,半夜12點逼着帶孩子的住客接受他的解決方案(1.要麼繼續住在有安全隱患的房間,2.要麼換去綜合條件更差的房間,否則就要面臨退房流落街頭的窘境),由於酒店方出現的隱患導致了後續一系列的問題發生為何最後要住客來買單?天理何在!店大欺客?? 即使與總部反應情況,8-17號離店至今還是沒有得到任何處理結果以及當班人員的一句致歉!接下來還會繼續向有關職能部門進行投訴維權!
Översätt
Gästanvändare
Ocean View Premier Room With 1 King
Bodde på juli 2025
Familj
12 recension
10/10
Enastående
Publicerades 18 aug. 2025
這次入住 體驗超棒!酒店位置優越,周邊交通便利,出門就能輕鬆逛吃。房間乾淨整潔,床鋪舒適,睡得特別香。服務也很貼心,前台辦理入住退房都很高效,還主動幫忙提行李。早餐種類豐富,味道不錯。下次還會選擇這裏,強烈推薦給大家!
Översätt
Gästanvändare
Spacious King, 1 King
Bodde på juli 2025
Familj
3 recension
7.0/10
Publicerades 14 aug. 2025
酒店的環境不錯,在冠頭嶺,天氣好的時候海非常美。房間也比較寬敞,但是可能是由於最近是旺季,感覺入住辦理非常慢。房間衞生也打掃得一般。房間的床感覺比較偏硬,枕頭也睡得不舒服。最離譜的是,不知道是不是上一個客人的惡作劇,居然給房間裏的藍牙音響定了半夜一點的鬧鐘!!!好不容易才睡着,結果被吵醒!在房間裏找了半天聲音的來源,才發現是鬧鐘。早上睡好好的,突然燈和電視自動打開,嚇我一跳。總的來説,入住體驗非常一般。還好有大海的美景平復了一下我無語的心情。
Översätt
Anonym användare
Partial Ocean View, 2 Double
Bodde på juli 2025
Familj
16 recension
9.7/10
Otroligt
Publicerades 15 aug. 2025
酒店風景好,位置獨特,山海間,日落很美,住得舒適,悦享旅拍效果不錯,攝影師爽快,記錄了美好瞬間,價格實惠,性價比高;前台妹妹黃花菜的服務很貼心;泳池救生員看到我沒位置了主動幫忙抬座椅,非常貼心,好評!
Översätt