Citadines Beijing workers stadium Hotel recensioner

Disappointing Stay at Citadines Ritan Beijing Dear Citadines Ritan Beijing Team, I am writing to express my dissatisfaction with the experience we had during our stay at your property. Our visit, unfortunately, did not meet the standards we had hoped for, and I feel compelled to share the issues we faced. First, none of the front desk staff spoke English, which made communication incredibly difficult and frustrating, especially considering we were traveling from abroad. Additionally, our room was freezing upon arrival, and although we were given a portable heater after one hour of waiting and it was not functioning. After enduring the cold for a while, we called for a replacement, but no one attended to our request. We had to go down to the front desk three times before someone assisted us. This was particularly challenging, as we had already been traveling for over 24 hours. Furthermore, the suite we booked was supposed to come with a washing machine and kitchenette, yet neither were adequately equipped (Aparthotel). There were no utensils, dishes, pots, or pans provided, and we even had to purchase our own laundry powder. This was extremely disappointing, as we had expected these basic amenities to be included in our room as described in our booking. To add to the inconvenience, the room was not connected to Wi-Fi, despite our repeated efforts to have the front desk assist us in connecting our devices. This, combined with the other issues we faced, made for an incredibly painful experience that did not reflect the level of service we expected from Citadines. I hope you take this feedback seriously, as it was a frustrating and uncomfortable stay, and I sincerely hope no future guests have to go through the same challenges. Thank you!

Excellent location with nearby malls. It’s located about a 20-minute car ride away from the Forbidden Palace. Although it said somewhere that there isn’t any air conditioner, my room had it and there were no issues. Breakfast buffet came with a good selection. All in all, I had an excellent stay here.

Again, service was terrible at check in. It took 20 minutes, the staff seem very confused about their job. They also couldn't figure out the wifi. And the cleaning lady ignored the Do Not Disturb sign and walked in the room while i was sleeping. Management seems to ignore these comments and will post a generic answer below.

Interesting

A bit dirty kitchen at studio apartment, especially walls

Good hotel

Very good hotel

Good Hotel

Super

Good place

房間非常的乾淨整潔，房間內還帶有廚房，然後以及呃免費贈送咖啡，茶包和飲料等，非常舒適，對於商務出差的人而言，簡直是特別的便利

酒店交通位置非常的方便，配套也非常的齊全，為小朋友有提供牙刷和拖鞋呀，早餐非常的豐盛，品種很多，點外賣也很方便

Не понравилось-нет интернета…Интернета не было ни у кого из гостей отеля с которыми мы общались. Отель 4 звезды- без интернета…это безобразие. Хорошая комната, чисто, удобная кровать,стиральная машинка с сушкой….окошко крошечное… хороший завтрак.

Для меня самый комфортный отель на ЯбаоЛу!!! Из плюсов это удобное расположение, вокруг много кафешек и ресторанов. Красивый хол, при встрече бесплатно предлагают чай, вино, воду. Отличный ресепшен с удобными креслами, в которых можно и поспать!!! Если номера убраны, то могут бесплатно заселить и пораньше. Номер, сделан, как квартира. Есть и стиралка и сушилка и полноценная кухня. Очень удобная двухспальная кровать. Завтраки шикарные, на любой вкус!!! Есть и супчики, и омлеты, и различная выпечка!!! Одна из лучших гостиниц в этом районе.