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Verifierade recensioner
Läge och interiör9.6
Bekvämligheter9.4
Service9.5
Renlighet9.6
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Travelholic Explorer
Superior Standard Room
Bodde på mars 2025
Familj
7 recension
10.0/10
Enastående
Publicerades 20 apr. 2025
A very well maintained boutique hotel. Great hotel with a spacious room and very clean. Very good location with walkable distance into the Gubei town and the room has very nice view of the great wall.
Översätt
Svar från boendet: 非常感謝您願意花寶貴的時間給水鎮大酒店做出點評,您的滿意是我們一直以來的追求,真誠期待您下次光臨!
Gästanvändare
Deluxe-dubbelrum
Bodde på mars 2025
Familj
5 recension
9.5/10
Otroligt
Publicerades 6 maj 2025
Beautiful hotel, spacious, huge, and clean. Great breakfast selection.
Deluxe Double room was still pretty fine!
Hotel is just right outside of the Watertown but you get admission to enter staying at this hotel. It is furthest from Simatai Great Wall - can take shuttle bus.
Översätt
Svar från boendet: 看到您的好評瞬間元氣滿滿~您的滿意就是我們最大的動力!期待您的下次光臨。
Malaysia 50 years old 靓仔
Deluxe-standardrum
Bodde på mars 2025
Familj
7 recension
8.0/10
Mycket bra
Publicerades 14 apr. 2025
The hotel is huge with grand lobby, a five star hotel lobby. The room is however, quite basic and nothing to shout about. The beds are big and comfortable. We were "upgraded" to another room with a section of view of the water town and great wall, but when we retuned to the room after water town tour, no more lights at water town and the great wall, lighting are off at 10 pm. Quite a long distance walking to Customer Service center of water town, and a long walk at the water town. We were immediately amazed by the beautiful scenery with so many photo shots. We walked all the way up to the cable car station of Simatai Great Wall at 6pm, managed to reach the Station 5 of the Great Wall at 640pm with a good view of sunset, and waited for lighting when sky turned dark. It was so beautiful up there. We could see the Water Town lighting from far. Cable car fare for hotel guests was RMB120 which I think it is worth to experience both the evening and night view of Great Wall. We felt it was unnecessary to climb the great wall again the next day although free tickets were given. Instead, we experienced the hot spring bath at 城上 (another hotel inside the water town), which I was amazed by the cleanliness, security, well organized multi-pool hot tubs. A tip to the cable car station: It is located at the far end of the water town, look for shuttle car at several exit of the water town to go straight to cable station without needing to walk all the way to and fro. Shuttle car is free for hotel guests. Another tip, restaurants are almost closed even before 9pm. There are few restaurants at another exit of the water town entrance, where hot food is still available at 10pm, a 24 hour Lawson is there too.
Översätt
Svar från boendet: 尊敬的賓客: 您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
Lito W.
Piggy Hero Cool Bud Superior Standard Room
Bodde på feb. 2025
Familj
6 recension
9.5/10
Otroligt
Publicerades 10 mars 2025
The room is spacious and equipped with facilities for young children. The view is very beautiful, and it is conveniently located near a Lawson store.
Översätt
Svar från boendet: 感謝您入住水鎮大酒店,您的點評對我們很重要,我們會努力改正不足,為每位入住客人提供更舒適的入住體驗。真誠期待您再次光臨,祝您生活愉快!
Daddy-Vic
Deluxe-dubbelrum
Bodde på nov. 2024
Familj
4 recension
8.0/10
Mycket bra
Publicerades 15 jan. 2025
The room was dated. The toilet bowl was unable to flush and in the end, we have to get call the receptionist to contact the plumber to unchoke the toilet bowl.
Breakfast spread was huge with lots of variety.
Location was good with walking distance to water town and free bus ride to all the different parts of the town including the Great Wall cable car.
Översätt
Svar från boendet: 感謝您入住水鎮大酒店,您的點評對我們很重要,我們會努力改正不足,為每位入住客人提供更舒適的入住體驗。真誠期待您再次光臨,祝您生活愉快!
Shirley Teh PY
Superior Standard Room
Bodde på nov. 2024
Par
1 recension
10.0/10
Enastående
Publicerades 5 mars 2025
Checked in this hotel for a short stay and room was upgraded to Double Deluxe Room with window view. Overall we have had a pleasant days here and shall be back soon.
Översätt
Svar från boendet: 尊敬的賓客,您好!非常感謝您選擇水鎮酒店並給予關注和肯定。您的支持與鼓勵是我們不斷前進的動力,願我們陽光温情的服務為您帶來至尊的服務體驗。歡迎您再次光臨!
Gästanvändare
Deluxe-dubbelrum
Bodde på sep. 2024
Par
1 recension
8.0/10
Mycket bra
Publicerades 10 nov. 2024
I like the hotel. The room is spacious and I enjoy the balcony view where I enjoy the view of Gubei Watertown. It’s convenient access to scenic area as it’s a short walk to shuttle bus waiting area.
Översätt
Svar från boendet: 感謝您選擇水鎮大酒店,非常榮幸能為您服務,感謝您對我們的認可,我們會不斷進取給每一位賓客帶來優質的服務期待您的再次光臨!
Skydragon
Deluxe-dubbelrum
Bodde på sep. 2024
Par
1 recension
7.5/10
Publicerades 12 nov. 2024
The room is clean but the balcony was a bit dirty maybe cleaner don’t clean the room’s balcony regularly and expect to see some bugs stuck on the window, bring bug repellent with you just in case. Overall the stay was pleasant , hotel breakfast spread was good too. View heading to the hotel lobby attached for reference.
Översätt
Svar från boendet: 尊敬的賓客您好!感謝您的點評,對於您入住期間遇到的問題我們表示歉意。正是如您一樣細心的客人對我們的督促,才能使我們不斷發現工作中的不足,努力改正並進步。非常遺憾您在店期間未能達到您的期望,酒店已增加相關人員的培訓,希望在不久的將來為您奉上更好的服務。期待您的再次光臨,為您的下一次到來我們時刻等待着。
GuiR
Deluxe-dubbelrum
Bodde på sep. 2024
Par
2 recension
9.0/10
Utmärkt
Publicerades 18 okt. 2024
Big rooms..located right on the middle of watertown. Very convenient.
Amenities are less in order to be sustainable. Toothbrush set will be given at the front desk. Big hotel. But not crowded.
Service staff are helpful. Even help us with the QR code issue from the wechat app for luggage collections.
Översätt
Svar från boendet: 尊敬的賓客,您好!感謝您對我們提出的中肯意見。對閣下在住期間的不愉快經歷,我們深表歉意和遺憾。酒店管理層非常重視每一位賓客的意見,我們將進一步完善並改進我們的設施與服務。我們真誠期待您的再次光臨。
Brittany Paige
Deluxe-dubbelrum
Bodde på feb. 2025
Familj
8 recension
8.0/10
Mycket bra
Publicerades 30 mars 2025
The stay overall was good. I thought the service could have been better. When we arrived, there was no one to take our bags and escort us to our rooms, it took us some time to find the elevators and our rooms. The staff only gave us our dinner vouchers at 9pm because they forgot to give it to us when we were checked in. Which meant we missed dinner which was included in our purchase. Sadly I’d not stay here again as I really enjoy hotels because of the service and for the price I paid I was not satisfied. Hopefully they improve for other guests.
Översätt
Svar från boendet: 尊敬的客人:感謝您選擇下榻我們酒店並分享寶貴反饋。對於此次未能達到您的期待,我們深感歉意。關於行李服務和入住引導缺失的問題,我們已對前廳團隊進行服務流程強化培訓,即日起將為每位客人提供專人引導服務,並在大堂做好專人指引。未能及時發放套餐卡是我們的重大疏忽,針對此類問題部門已更新流程,16:00前會做好套餐卡發放的二次確認,避免出現類似問題。再次為給您造成的困擾深表歉意,期待能有機會重新贏得您的信任。
Gästanvändare
Superior Standard Room
Bodde på nov. 2024
Familj
1 recension
9.0/10
Utmärkt
Publicerades 9 dec. 2024
Value for money
Översätt
Svar från boendet: 尊敬的顧客您好,非常感謝您對我們酒店的支持,我們也很榮幸為您提供服務,真誠期待您再次光臨!
Ang ZZ
Superior Standard Room
Bodde på okt. 2024
Familj
4 recension
8.0/10
Mycket bra
Publicerades 25 nov. 2024
So far so good.
Översätt
Svar från boendet: 感謝您入住水鎮大酒店,您的點評對我們很重要,我們會努力改正不足,為每位入住客人提供更舒適的入住體驗。真誠期待您再次光臨,祝您生活愉快!
Hawwa
Superior Standard Room
Bodde på nov. 2024
Familj
3 recension
9.0/10
Utmärkt
Publicerades 3 jan. 2025
We had a very good stay at Watertown, apart from the first receptionist who was very rude.
Other than that the hotel was very well located and we had a beautiful view of the Great Wall.
Översätt
Svar från boendet: 尊敬的賓客: 您好!感謝您對我們的全五分評價,我們會帶着您的鼓勵和支持繼續努力,相信我們一定會做的更好!感謝一直的支持!期待您的再次光臨。
May Lin
Deluxe-standardrum
Bodde på mars 2024
Familj
7 recension
8.5/10
Mycket bra
Publicerades 1 maj 2024
Good location near the entrance of Gubei Water Town. Bought the hotel package with breakfast and complimentary tickets to hot spring and ticket entrance to Gubei town.
Beautiful room with good choices of breakfast. Swimming pool looks good but the ladies shower head and sprinkler needs to be repaired and have shower curtain for more privacy. There should be an attendant in locker room to assist in sauna, jacuzzi and heater room. There is only one hair dryer. In addition there is no lifeguard nor anyone to tell that the swimming tube needs to pay rmb 20 each (I can't read Chinese) even though a man that appeared suddenly from nowhere at swimming pool told me much later about it. Overall, it's a good experience.
Översätt
6/18
Svar från boendet: Hello, thank you for your feedback. The hotel has always been committed to improving service quality. Regarding the issues you have raised, we have notified the swimming pool to make corrections. We will supervise and thank you again for your stay. We welcome you to come again next time.
Gästanvändare
Superior Standard Room
Bodde på nov. 2024
Res med vänner
8 recension
10.0/10
Enastående
Publicerades 20 dec. 2024
It's located right at the entrance of the gubei Watertown. Hotel room is clean and spacious. Great location. If the hot spring is located within the hotel, that will be awesome. But, there's shuttle services to the hot spring 10 mins away.
Overall, great stay;)
Översätt
Svar från boendet: 尊敬的顧客您好,非常感謝您對我們酒店的支持,我們也很榮幸為您提供服務,真誠期待您再次光臨!