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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.5
Service4.6
Renlighet4.6
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Anonym användare
Standardrum
Bodde på juni 2024
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 2 juli 2024
Incheckningsupplevelsen var mycket bra, mycket ren, och serviceinställningen från Mila vid receptionen var också mycket bra, jag rekommenderar alla att prova.
KälltextÖversatt av Google
Svar från boendet: 尊敬的客人,您好!收到您如此正面且充滿熱情的評價,我們整個團隊都感到無比的欣喜與感激。非常感謝您的肯定,尤其是關於我們酒店的入住體驗、房間清潔度以及前台Mila小姐姐的服務態度。我們深知,每一位客人的滿意都是對我們工作最大的認可和鼓勵。我們一直致力於為客人提供舒適、乾淨的住宿環境,並注重提升服務品質,讓每一位客人在這裏都能感受到家一般的温馨與愜意。感謝您的評價與支持!如果您在未來有任何需求或建議,請隨時與我們聯繫。我們期待再次為您服務,並繼續為您創造美好的回憶。祝您生活愉快,旅途愉快!酒店管理層
_creek
Standardrum
Bodde på maj 2024
Familj
3 recension
5.0/5
Enastående
Publicerades 1 juli 2024
Receptionen är mycket ansvarsfull och förklarar noggrant. Rummet är mycket rent och lämpligt för familjeresor. Gymmet är också öppet 24 timmar om dygnet, och det finns ett brett utbud av takeaways och restauranger i närheten. Högt rekommenderad.
KälltextÖversatt av Google
Svar från boendet: Kära gäst: Hej! Först och främst, tack så mycket för ditt erkännande av vårt receptionsteam. Deras professionalism och entusiasm påverkar det första intrycket av varje gäst i detta avseende. Vi är också mycket glada att höra att du uppskattade städningen i rummet. Vi har åtagit oss att skapa en varm, bekväm och säker boendemiljö för våra gäster. Din tillfredsställelse är den största bekräftelsen på våra ansträngningar. Här tackar vi dig uppriktigt för din starka rekommendation. Ditt rykte är vår mest värdefulla tillgång. Vi kommer att fortsätta att upprätthålla servicestandarder av hög kvalitet och kontinuerligt förbättra hotellets faciliteter och servicenivåer, i hopp om att ge fler gäster som du en mer perfekt boendeupplevelse i framtiden. Tack igen för ditt besök och kärlek, och vi ser fram emot att se dig igen! Önskar dig ett lyckligt liv!
Brandon Allen
Rum Standard med 2 enkelsängar
Bodde på feb. 2025
Affärsresenärer
3 recension
1.0/5
Publicerades 30 mars 2025
Dirty Dirty Dirty hotel. Checked into my room, ou ic hair and dried urine on floor. Walls were Dirty. Bar fridge doesn't work, they moved me to several rooms, AC doesn't work. TVs are very old, rooms have mold in the bathrooms. Housekeeping is horrific. I don't mind if a hotel is older but it has to be clean. This hotel is Dirty. Had a massage in the spa I was offered sexual massage if I order to my room.
Översätt
6/7
Svar från boendet: 尊敬的客人: 您好! 首先,我們對您在入住過程中遇到的不愉快體驗深感抱歉,並對您給予的差評表示誠摯的歉意。我們深知,作為酒店,我們的服務質量和賓客體驗是至關重要的,而您的反饋正是我們改進和提升的方向。 我們非常理解您的不滿和失望,也深知這些問題給您的入住體驗帶來了負面影響。我們承諾,將認真對待您的每一條反饋,努力改進和提升我們的服務質量和賓客體驗。我們將不斷努力,讓每一位賓客都能夠在我們酒店享受到舒適、愉悦的住宿體驗。 再次對您的反饋表示誠摯的歉意,並感謝您抽出寶貴時間為我們提出寶貴的意見和建議。如果您有任何進一步的問題或需求,請隨時與我們聯繫,我們將竭誠為您服務。 祝您生活愉快,萬事如意! 酒店管理層
tyrsy
1 King Size-säng Standard hög våning
Bodde på jan. 2025
Affärsresenärer
28 recension
5.0/5
Enastående
Publicerades 3 mars 2025
Perfect for conference at ISB. Lots of restaurants near the area. Near the airport.
Översätt
Svar från boendet: 尊敬的客人:您好! 您的滿意是我們最大的追求,也是我們不斷進步的動力源泉。酒店管理層將一如既往地致力於提供卓越的服務體驗,確保每一位賓客都能在這裏感受到家一般的温馨與舒適。 如果您在旅途中還有任何需求或建議,請隨時與我們聯繫。我們期待在未來的日子裏,能夠再次為您提供優質的服務,共創更多美好的回憶。 酒店管理層
Dawnie
Superior-dubbelrum
Bodde på sep. 2024
Ensamresenärer
8 recension
5.0/5
Enastående
Publicerades 5 okt. 2024
Second time to stay here and a much better experience. The receptionists were helpful and efficient, my room was spacious and clean and I used the large gym to work out. It had lots of equipment. The pool is 25m too but I didn’t get chance to swim. The location is perfect in shunyi, close to local eateries and malls and the airport.
Översätt
Svar från boendet: Dear Guest, Thank you so much for your glowing review of your stay at Crowne Hotel! We are thrilled to hear that our team went above and beyond to make your experience exceptional. We strive to provide our guests with a seamless and enjoyable stay, and it's rewarding to know that we succeeded in doing so for you. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Crowne Hotel again soon. Thank you once again for choosing to stay with us. We wish you all the best and hope to see you again in Beijing! Best regards, Management, Crowne Hotel
J(sg)
1 King Size-säng Standard hög våning
Bodde på sep. 2024
Affärsresenärer
7 recension
3.5/5
Publicerades 31 okt. 2024
Old but clean. Near to airport and conventiom center, far from everything else
Översätt
Svar från boendet: Dear Guest, Thank you so much for your glowing review of your stay at Crowne Hotel! We are thrilled to hear that our team went above and beyond to make your experience exceptional. We strive to provide our guests with a seamless and enjoyable stay, and it's rewarding to know that we succeeded in doing so for you. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Crowne Hotel again soon. Thank you once again for choosing to stay with us. We wish you all the best and hope to see you again in Beijing! Best regards, Management, Crowne Hotel
Gästanvändare
Standardrum
Bodde på juli 2024
Ensamresenärer
6 recension
2.0/5
Publicerades 25 aug. 2024
Out of the 7 4/5 star hotels I stayed while traveling through China, this one was the worst. The room was 886 yuan but I had to pay a deposit of 1445 yuan. The room was a free upgrade but not in good condition, wallpaper peeling off the wall, strong smell which was uncomfortable, and a magot in the bathroom. Definitely don't stay here.
Översätt
Svar från boendet: Dear Guest,We take full responsibility for the shortcomings in our service and facilities that you have encountered, and we sincerely apologize for any inconvenience or dissatisfaction that they may have caused you.We are committed to addressing the issues you have raised and implementing measures to prevent them from happening again. We will also enhance our cleaning and sanitation procedures to ensure that our rooms are always in pristine condition and free from unpleasant odors or pests.Once again, we sincerely apologize for the poor experience you had at our hotel and any inconvenience or dissatisfaction it may have caused you. We understand that your feedback is invaluable to us, and we will use it to drive continuous improvement in our services and facilities.Thank you for taking the time to share your feedback with us. We wish you all the best in your future travels and hope that your next accommodations will exceed your expectations.Best regards,Hotel Management
qwertyuiopasdffgh
Standardrum
Bodde på juni 2024
Res med vänner
10 recension
5.0/5
Enastående
Publicerades 5 juli 2024
The location of the hotel is good, and the service is very timely and thoughtful. Especially thanks to One Sun got in touch with us in time to inquire about our preferences and help us arrange suitable rooms. My friend thought the service was very considerate and thoughtful.the hotel service staff really patiently . I would choose this hotel next time.
Översätt
Svar från boendet: Dear Guest,Thank you so much for your kind words and valuable feedback! We are delighted to hear that you enjoyed your stay at our hotel and found the location to be convenient, as well as the service to be timely and thoughtful.We are also glad to hear that our service staff were patient and attentive to your needs. At our hotel, we believe that patience and understanding are key qualities that every member of our team should possess. It is our goal to ensure that every guest feels welcomed, respected, and well-cared for during their stay.Your satisfaction with our hotel is our greatest reward, and we are thrilled that you would consider choosing us again for your future stays. We look forward to welcoming you back soon and continuing to provide you with the same high level of service and comfort that you experienced during your last visit.Once again, thank you for choosing our hotel and for sharing your positive experience with us. We wish you all the best and hope to see you again soon!Sincerely,Hotel Management Team
Kelvin
Superior-dubbelrum
Bodde på dec. 2024
Familj
9 recension
1.0/5
Publicerades 3 jan. 2025
The worst Crown Plaza ever stayed in. Chair was broken, very old hotel rooms, bad mould smell with furnitures almost falling apart. Very misleading location and there is no shuttle pickup if after 11pm. Totally not worth staying.
Översätt
Svar från boendet: Dear Guest, We are sincerely sorry to hear about the inconvenience you encountered during your stay at our hotel. Your feedback is valuable to us, and we take it very seriously. We sincerely thank you for your feedback and suggestions. Your satisfaction is our utmost pursuit, and we are committed to continuously improving our service quality to provide an exceptional stay for every guest. We hope to welcome you back again and assure you that we will do better. Thank you again for your understanding and support. Best regards, Hotel Management
Robert Ritz
2 Enkelsängar Standard Högt Golv
Bodde på nov. 2024
Familj
4 recension
4.7/5
Otroligt
Publicerades 30 dec. 2024
We stayed here on a one night layover. Comfortable and polite staff. Breakfast is expansive and good with both western and Chinese food. Only small annoyance is their airport shuttle only runs once an hour and can’t be reserved. We had a group of 7 so it wasn’t usable for as we didn’t know if there would be space. Didi is very easy though so can’t really complain.
Översätt
Svar från boendet: Dear Guest, Thank you so much for your glowing review of your stay at Crowne Hotel! We are thrilled to hear that our team went above and beyond to make your experience exceptional. We strive to provide our guests with a seamless and enjoyable stay, and it's rewarding to know that we succeeded in doing so for you. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Crowne Hotel again soon. Thank you once again for choosing to stay with us. We wish you all the best and hope to see you again in Beijing! Best regards, Management, Crowne Hotel
Gästanvändare
1 King Size-säng Standard hög våning
Bodde på nov. 2024
Affärsresenärer
1 recension
4.5/5
Utmärkt
Publicerades 5 dec. 2024
War ok.
Översätt
Svar från boendet: 尊敬的客人:您好! 您的滿意是我們最大的追求,也是我們不斷進步的動力源泉。酒店管理層將一如既往地致力於提供卓越的服務體驗,確保每一位賓客都能在這裏感受到家一般的温馨與舒適。 如果您在旅途中還有任何需求或建議,請隨時與我們聯繫。我們期待在未來的日子裏,能夠再次為您提供優質的服務,共創更多美好的回憶。 酒店管理層
SouravJain
Rum Standard med 2 enkelsängar
Bodde på feb. 2025
Affärsresenärer
83 recension
5.0/5
Enastående
Publicerades 13 mars 2025
Location very near to exhibition center, very nice food in their restaurant
Översätt
Svar från boendet: 尊敬的客人:您好! 您的滿意是我們最大的追求,也是我們不斷進步的動力源泉。酒店管理層將一如既往地致力於提供卓越的服務體驗,確保每一位賓客都能在這裏感受到家一般的温馨與舒適。 如果您在旅途中還有任何需求或建議,請隨時與我們聯繫。我們期待在未來的日子裏,能夠再次為您提供優質的服務,共創更多美好的回憶。 酒店管理層
Andrew Mark
Superior-dubbelrum
Bodde på nov. 2024
Par
20 recension
5.0/5
Enastående
Publicerades 2 mars 2025
Very handy for airport and very decent prices for high quality rooms .. this will be the go to hotel for any travel from PEK
Översätt
Svar från boendet: 尊敬的客人:您好! 您的滿意是我們最大的追求,也是我們不斷進步的動力源泉。酒店管理層將一如既往地致力於提供卓越的服務體驗,確保每一位賓客都能在這裏感受到家一般的温馨與舒適。 如果您在旅途中還有任何需求或建議,請隨時與我們聯繫。我們期待在未來的日子裏,能夠再次為您提供優質的服務,共創更多美好的回憶。 酒店管理層
MikaTravels
1 King Size-säng Standard hög våning
Bodde på nov. 2024
Affärsresenärer
8 recension
4.2/5
Mycket bra
Publicerades 23 feb. 2025
For my purpose, waiting for the next flight, it was just perfect. Good enough. Pricy food thought.
Översätt
Svar från boendet: 尊敬的客人:您好! 您的滿意是我們最大的追求,也是我們不斷進步的動力源泉。酒店管理層將一如既往地致力於提供卓越的服務體驗,確保每一位賓客都能在這裏感受到家一般的温馨與舒適。 如果您在旅途中還有任何需求或建議,請隨時與我們聯繫。我們期待在未來的日子裏,能夠再次為您提供優質的服務,共創更多美好的回憶。 酒店管理層
Travis Flatten
Rum Standard med 2 enkelsängar
Bodde på nov. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 8 dec. 2024
Convenient location for Beijing Capital airport and they have a shuttle bus. The staff was helpful and friendly.
Översätt
Svar från boendet: Dear Guest, Thank you so much for your glowing review of your stay at Crowne Hotel! We are thrilled to hear that our team went above and beyond to make your experience exceptional. We strive to provide our guests with a seamless and enjoyable stay, and it's rewarding to know that we succeeded in doing so for you. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Crowne Hotel again soon. Thank you once again for choosing to stay with us. We wish you all the best and hope to see you again in Beijing! Best regards, Management, Crowne Hotel