Novotel Beijing Peace foton

Svar från boendet: Dear esteemed guest, We are deeply grateful for your preference of Novotel Beijing Peace! Nestled in the vibrant heart of Beijing, our hotel boasts unparalleled accessibility to premier shopping hubs and iconic tourist destinations, including the Wangfujing Business District, the majestic Forbidden City, and the historic Tiananmen Square. With its strategic location and seamless transportation links, Novotel Beijing Peace stands as an ideal base for your stay. We eagerly anticipate your return and hope to welcome you once again. Warmest regards, Guest Experience & Brand Manager at Novotel Beijing Peace

Svar från boendet: Dear Guest, We are truly sorry to hear about the inconvenience caused. Regarding your feedback on the room, we sincerely apologize and we are constantly evaluating and planning for renovations to ensure our guests enjoy the best possible accommodations. Your observation has been noted, and we will take it into consideration as we move forward with our renovation plans. We strive to provide a warm and welcoming environment for all our guests, and your feedback is invaluable in helping us identify areas for improvement. Please know that we are committed to enhancing our facilities and services to exceed our guests' expectations. Once again, thank you for choosing our hotel as your base during your visit to Beijing. We hope to have the opportunity to welcome you back in the future, when we hope to showcase even more improvements.Warmest regards, Guest Experience & Brand Manager Novotel Peace Beijing

Svar från boendet: Dear valued guest,Thank you very much for your kind words! Located in the heart of Beijing, Novotel Beijing Peace offers convenient access to commercial shopping centers and major tourist attractions such as Wangfujing Business District, the Forbidden City, and Tiananmen Square, making it an exceptionally advantageous location with easy transportation. We sincerely look forward to your next visit. Warm regards from the Guest Experience & Brand Manager at Novotel Beijing Peace.

Svar från boendet: Dear Guest,Thank you for your honest feedback. We are currently undertaking major renovations to enhance our facilities. We apologize for any dissatisfaction caused. And the worn-out sofas in the lobby has been replaced . Your input is valuable for our improvement. We will strengthen the renewal and maintenance of in-room facilities and have already contacted suppliers to replace or refurbish the sofas. We appreciate your understanding and patience during this period.Best regards, Guest Experience & Brand ManagerNovotel Peace Beijing

Svar från boendet: Dear Guest,We are truly honored to receive your highly favorable review of Peace Hotel! Learning that you stayed with your family during your vacation and shared delightful parent-child moments together brings us immense joy and satisfaction. It is our greatest privilege to have contributed a touch of warmth and vibrancy to your cherished memories with your child. Your satisfaction serves as our driving force and our unwavering pursuit of excellence. We eagerly anticipate your return with your family in the future, to create even more unforgettable recollections together.Warm regards from the Hotel Guest Experience & Brand Manager,

Svar från boendet: Dear guest, it is delightful to hear your affirmation of our hotel services.We have been constantly striving to improve our service quality, and I believe this feedback will bring great encouragement to all our staff. Located in the heart of Beijing, Novotel Peace Beijing is within walking distance to Wangfujing Business District, the Forbidden City, Tiananmen Square, and other shopping centers and major tourist attractions. Our hotel boasts a superior location and convenient transportation. Once again, thank you for sharing your experience with us. We sincerely hope that your next visit will be as pleasant as the previous one. Best regards from the Hotel Guest Experience and Brand Manager of Novotel Peace Beijing!

Svar från boendet: Dear Guest, Thank you for sharing your exquisite photos! Novotel Peace Hotel Beijing is located in the city center, within walking distance of Wangfujing, the Forbidden City, and more. We offer a diverse breakfast selection to cater to various needs. We eagerly anticipate your next visit to enjoy our homelike service. Thank you for your trust and support in our hotel, and we look forward to more wonderful shares from you in the future. Warm regards from Hotel Guest Experience & Brand Manager, Novotel Beijing Peace

Svar från boendet: Dear valued Guest,We deeply apologize for failing to meet your expectations during your recent stay with us. Your valuable feedback is crucial to us as it helps us identify and improve upon the deficiencies in our service, efficiency, and room facilities.In response to the issues you raised, we have already taken the following measures: Firstly, we have intensified language training for our front desk staff to enhance their service efficiency and communication skills, ensuring that every guest receives prompt and courteous service. Additionally, we apologize for the inconvenience caused by the time taken to copy passport information, and appreciate for your comprehension.Regarding breakfast hours, we typically offer dining from 6:30 AM to 10:00 AM on weekdays and extend it to 10:30 AM on weekends. We understand that different guests may have varying dining habits, and we will consider adjusting breakfast times flexibly to accommodate more guests' needs where possible. For the air conditioning issue you encountered, we sincerely apologize. We have strengthened routine debugging and maintenance of the hotel's central air conditioning system to ensure its stable operation.Lastly, regarding room service disturbances, we apologize for any inconvenience caused. To better serve our guests and respect their privacy, we recommend hanging the "Do Not Disturb" sign outside the door for room service staff to identify. This will ensure that guests are not disturbed unnecessarily during their rest. Once again, we sincerely apologize for your unpleasant stay and thank you for your understanding and forgiveness. We promise to continuously improve our service quality and strive to provide you and all guests with a more superior and comfortable accommodation experience.Should you have any further questions or suggestions, please feel free to contact us. We look forward to having the opportunity to serve you again in the near future and provide you with a more satisfying stay.Best regards, Guest Experience&Brand Manager Novotel Beijing Peace

Svar från boendet: Dear valued guest, We are sorry to learn that your recent stay did not meet your expectations. On behalf of our team, I would like to extend our sincere apologies to you. Your feedback has been shared with the hotel management and department directors, and we are committed to maintaining and updating hotel facilities, improving the environment, and enhancing service quality. I, on behalf of our team, once again apologize for the imperfect experience you had. Thank you again for your honest feedback, which helps us improve and make enhancements. At the same time, if you come to Beijing again, please contact me. We sincerely invite you to stay with us once more for a renewed experience. Warm regards from the Guest Experience & Brand Manager at Novotel Beijing Peace Hotel.