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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.5
Service4.6
Renlighet4.7
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Alla recensioner(1439)
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Vänlig personal i receptionen(105)
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Negativa recensioner(52)
Gästanvändare
Deluxe-dubbelrum
Bodde på okt. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 6 dec. 2024
Exceptional Stay at The Ritz-Carlton Beijing
Our stay at The Ritz-Carlton Beijing was truly unforgettable. A special thanks to housekeeper 徐晶晶 (Ms. Xu Jingjing) for her warm and professional service. When we mentioned wanting to eat oranges, she surprised us with an entire plate of fresh oranges, along with gifting us a plush Ritz-Carlton lion—such thoughtful gestures that made us feel so cared for.
The hotel’s elegance and attention to detail, paired with such exceptional staff, made our experience amazing. Highly recommend and can’t wait to return!
Översätt
Svar från boendet: Dear guests, thank you for choosing to stay at our hotel and sharing your stay experience with us. Thank you also for your overall positive feedback on our hotel services and rooms, especially for your recognition of our housekeeping staff Xu Jingjng. Our hotel is located next to the Financial Street shopping center, with convenient transportation and complete surrounding facilities. We will continue to wholeheartedly provide you with a comfortable and pleasant stay experience. Looking forward to your visit again and wishing you a happy Journey!
JaneDave
Deluxe Room (2 beds)
Bodde på maj 2024
Familj
5 recension
4.2/5
Mycket bra
Publicerades 6 juni 2024
I was great everything was great only problem was safe in the room wasn’t secured and they didn’t fix it.
Översätt
Svar från boendet: Dear Guest, Thank you for choosing to stay in our hotel and sharing your experience with us. I recognize your time is valuable and appreciate the feedback you have provided. First of all, thank you for your compliment for the overall stay experience. Secondly, for the safe problem that you mentioned, we are sincerely sorry for it doesn't function well enough to bring you the comfortable stay. As a teachable moment, we have shared your feedback with the relative department heads, we will ensure this issue is an isolate case, and it will not be happened again. We will upgrade our facilities as well as improve the service procedure to ensure the comfortability of our guest. I hope we could have another opportunity to provide the more satisfactory service to you in the future. In case there is anything I could assist you with in the meantime, please reach out anytime.
Gästanvändare
Deluxe Room (2 beds)
Bodde på sep. 2023
Familj
5 recension
5.0/5
Enastående
Publicerades 22 okt. 2023
Great view, convenience location.
Grace was very nice and helpful, hope to visit again.
Översätt
Svar från boendet: 尊敬的客人:非常高興看到您在我們酒店有一個愉快的入住體驗,,我們一定會轉達您對Grace的提名認可,我們一定會不斷努力提升品質。誠摯地期待您的再次光臨,祝您生活愉快!
Sean Anthony
Deluxe-dubbelrum
Bodde på maj 2023
Par
23 recension
3.2/5
Publicerades 4 juni 2023
The hotel was not so welcoming to me as a non chinese speaker. The receptiondesk and restaurant did not even greet me and only spoke to my chinese friend. The restaurant food was not so fresh and the sausage was undercooked. Granted, they replaced this with two new ones. It is not as good as other Ritz Hotels i have stayed at in the past. Tianjin is much better. I would like to see this hotel upgraded to be in line with other excellent Ritz hotels across China.
Översätt
Svar från boendet: Please allow me, on behalf of the hotel, to express our sincerest apologies for your unpleasant experience. We will definitely make arrangements according to your preferences and provide you with higher quality products and services. Thank you again for your feedback and wish you a happy life!
Eon Jui
Deluxe Room (2 beds)
Bodde på sep. 2023
Ensamresenärer
9 recension
5.0/5
Enastående
Publicerades 24 okt. 2023
Hotel was lovely, good environment, all staffs were very professional especially Jimmy the manager who checked me in, he had been very helpful. Would definitely come back next time when I visit Beijing again.
Översätt
Svar från boendet: Dear guest, it's great to see you have a pleasant stay experience at our hotel. We will definitely convey your recognition of our colleague Jimmy's service, and we will continue to strive to improve the quality. Sincerely looking forward to your next visit and wishing you a pleasant life!
Rezamom
Deluxe-dubbelrum
Bodde på sep. 2024
Ensamresenärer
2 recension
5.0/5
Enastående
Publicerades 9 jan. 2025
Very friendly and clean.
Översätt
Svar från boendet: Dear guest, thank you for choosing to stay at our hotel and sharing your stay experience. Thank you also for your positive feedback on our hotel rooms and services. The hotel is located next to the Financial Street shopping center, with convenient transportation and excellent surrounding facilities. We will continue to wholeheartedly provide you with a comfortable and pleasant stay experience. Looking forward to your visit again and wishing you a happy life!
Vivian Kong
Deluxe-dubbelrum
Bodde på mars 2024
Affärsresenärer
2 recension
4.0/5
Mycket bra
Publicerades 26 juni 2024
The staff were kind and helpful. Big rooms!
Översätt
Svar från boendet: Dear Guest, thank you for choosing to stay in our hotel and sharing your experience with us. Thank you for your compliment for the overall stay experience. We are glad that you like our kind and helpful staffs and the big rooms. Looking forward to continuously providing the satisfactory service to you in the future!
Letao
Deluxe-dubbelrum
Bodde på okt. 2023
Affärsresenärer
2 recension
5.0/5
Enastående
Publicerades 11 dec. 2023
It is a wonderful hotel. Friendly staff and fantastic breakfast.
Översätt
Svar från boendet: Dear Guest,  thank you for taking time to share your experience staying with us. We are glad to hear your compliments with our friendly staff and breakfast. Your comfortable stay is our premier task. We will continually work on providing you genuine care and personal service. Hope to see you soon next time.
Aang Hidjaja
Deluxe-dubbelrum
Bodde på jan. 2024
Affärsresenärer
40 recension
4.7/5
Otroligt
Publicerades 2 mars 2024
Front desk service can be improved
Översätt
Svar från boendet: Dear guest, thank you very much for your feedback. We highly value your feedback and apologize for any inconvenience you may have encountered with the front desk. In order to improve our service quality, we will strengthen employee training, improve service awareness and skills, and ensure that every guest receives high-quality service. Again, your feedback is very important to us. We hope that you can visit our hotel again. We will be happy to serve you and make you feel our sincerity and care.
Gästanvändare
Premier-svit
Bodde på jan. 2024
Affärsresenärer
7 recension
4.5/5
Utmärkt
Publicerades 3 mars 2024
Great place to stay.
Översätt
Svar från boendet: Dear valued guest, thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had a great stay with us. Our team strives to provide exceptional service and comfortable atmosphere for all of our guests, and we are delighted to know that we met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back soon.
S@2022
Deluxe-dubbelrum
Bodde på juli 2023
Affärsresenärer
190 recension
5.0/5
Enastående
Publicerades 20 aug. 2023
Excellent location and service
Översätt
Svar från boendet: Thank you for your support. Welcome to visit again!
Yip
Deluxe Room (2 beds)
Bodde på feb. 2024
Res med vänner
3 recension
4.7/5
Otroligt
Publicerades 2 apr. 2024
Nice service
Översätt
Svar från boendet: 【都市動人夜景】【二環以裏】【金融中心】尊敬的客人,感謝您選擇入住我們的酒店並分享您的入住體驗。我們非常高興看到您對我們服務的好評。這是我們最大的榮幸。我們一直致力於為客人提供舒適、温馨的住宿體驗,您的滿意是對我們工作的最好肯定。我們將繼續努力,為每一位客人提供更好的服務和體驗。再次感謝您的推薦,期待您的再次光臨!
Gästanvändare
Executive Deluxe Double Room
Bodde på aug. 2023
Affärsresenärer
22 recension
3.7/5
Publicerades 14 sep. 2023
Not very good
Översätt
Svar från boendet: Dear guest, thank you very much for choosing the Ritz-Carlton Beijing Financial Street as your destination for this trip. We apologize for not providing you with a great stopping experience during your stay. We have received your feedback . We sincerely hope that you can return to the hotel again and give us an opportunity to serve you again, in order to see our progress.
jimchentheman
Deluxe-dubbelrum
Bodde på apr. 2022
Affärsresenärer
36 recension
5.0/5
Enastående
Publicerades 6 maj 2022
Ripple, Leon, Coco,Lena,Ariel, Dylan都很给力
Översätt
Svar från boendet: 尊敬的客人:非常高興看到您在我們酒店有一個愉快的入住體驗,,我們一定會轉達您對前台Ripple、Leon、Coco、Lena、Ariel、Dylan的提名認可,我們一定會不斷努力提升品質。誠摯地期待您的再次光臨,祝您生活愉快!
Svar från boendet: 【都市動人夜景】【二環以裏】【金融中心】尊敬的客人,非常感謝您對我們酒店的點評,我們非常重視您的反饋。首先,我們對您在入住期間遇到的問題表示深深的歉意。針對您提到服務的問題,我們非常重視,立即展開檢查和整改的工作;同時,我們也會協同酒店工程和客房部門進行房間設施設備檢查和維護,感同身受幫助客人把問題解決好,並提高客人的滿意度。再次感謝您的點評。