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Verifierade recensioner
Läge och interiör8.8
Bekvämligheter8.4
Service9.1
Renlighet8.9
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Negativa recensioner(9)
Mary Karlyn
Superior-familjerum
Bodde på mars 2025
Familj
1 recension
8.5/10
Mycket bra
Publicerades 27 apr. 2025
The hotel is well-located, offering convenient access to a nearby station and within walking distance of Wangfujing, while being slightly removed from the busier (and more expensive) center of that area. There are also plenty of affordable local dining options close by. Check-in was smooth, requiring a 500 RMB deposit, which was promptly refunded upon check-out.
The room was spacious and generally well-maintained, with good cleaning service. The bed was slightly firm, but the room was equipped with daily-provided bathroom amenities, effective heating, complimentary bottled water, comfortable slippers, and robes.
It was spring during our stay, and high dust levels in the city affected the air quality in the room, which could be a concern for guests with allergic rhinitis. Additionally, the hotel's policy of not operating air conditioning during spring resulted in occasional discomfort at night, although a fan was provided quickly upon request.
Hotel facilities were not extensively used, but we noted they had a good-sized conference and banquet area, which could be useful for business or event travelers.
The neighborhood around the hotel felt safe and was pleasant for walking, with easy access to transportation and food options. The hotel itself was well soundproofed, ensuring a quiet stay despite its central location.
One notable drawback was the language barrier. Despite being a 4-star hotel, none of the staff we encountered spoke English, which made communication challenging. On several occasions, calls to the reception desk were disconnected without resolution, which felt unprofessional.
Lastly, we chose not to avail of the hotel's breakfast due to its relatively high price, but the abundance of nearby, affordable dining options made this a non-issue.
Overall, I would still recommend this hotel to business and family travelers looking for a centrally located, safe, and generally comfortable place to stay.
Översätt
Svar från boendet: Warm greetings from [Hotel Xinhai]!First and foremost, we would like to express our sincere gratitude for choosing to stay with us. We deeply regret to learn that your experience did not meet your expectations, and we truly appreciate you bringing this matter to our attention. Your feedback is of utmost importance, and we are taking immediate measures to address the areas you have highlighted.As a reputable business hotel, [Hotel Xinhai] is committed to delivering a comfortable, convenient, and welcoming experience for our guests, supported by our prime location, comprehensive facilities, and dedicated service. Our breakfast buffet features an extensive selection of nearly 100 items, including both Western and Chinese cuisine—from coffee, milk, and pastries to noodles, rice dishes, fresh fruits, and more. For added convenience and value, we highly recommend selecting a room rate inclusive of breakfast.To ensure optimal comfort, our central air conditioning is available daily from 11:00 AM to 5:00 PM. Additionally, we sincerely apologize for any communication challenges you encountered during your stay. Please rest assured that we have already initiated enhanced English language training for our front desk team to facilitate smoother and more efficient service.Once again, we sincerely apologize for the inconveniences you experienced and truly hope to have the opportunity to welcome you back to [Hotel Xinhai] in the future. Should you have any further feedback, please do not hesitate to reach out to us directly.Thank you for your understanding and for allowing us the opportunity to improve.Warm regards
NaomChan
Superior-rum i queensize
Bodde på feb. 2025
Affärsresenär
16 recension
10/10
Enastående
Publicerades 27 mars 2025
The hotel is good. Lots of our friends stay there for the trip in Beijing.
Översätt
Svar från boendet: Honouable guests,We appreciate your review of Xinhai Jinjiang Hotel.We located in the city center and enjoys convenient access in all directions. It is your first choice for tourism in Beijing. We will wholeheartedly provide you with comfortable, warm, fast, and thoughtful services, so that you can feels at home there.Wishing you have a pleasant day and looking forward to your next visit!
Corinthea Lin
Superior-rum i queensize
Bodde på aug. 2024
Ensamresenär
5 recension
9.0/10
Utmärkt
Publicerades 23 nov. 2024
Staff was friendly and helped me retrieve my food delivery. I forgot the name of the person who helped me but he was duty on 16 September morning. A big thank you to him.
Översätt
Svar från boendet: Dear guest, hello! First of all, thank you for taking the time to leave your review here. We are very happy to see that you are satisfied with this stay experience. Xinhai welcomes you to visit again in the near future!
CherryT91
Superior-familjerum
Bodde på juni 2024
Familj
8 recension
8.5/10
Mycket bra
Publicerades 27 juli 2024
Staff was very nice and helpful! We had questions about booking things or navigating WeChat apps and they were able to help. The room itself is fine. A 20 minute walk to Wangfujing. A few restaurants right around the corner and a convenience store also a few minutes away walking. Very easy to get picked up by Didi there.
Översätt
Svar från boendet: Dear guest, Thank you for your visit to Xinhai Jinjiang Hotel and your comments! I sincerely wish you all the best. As a mature business hotel, we strive to create a comfortable and convenient place for you to stay with convenient transportation, perfect facilities and thoughtful and warm service. Our efforts are also widely praised by friends from all walks of life, welcome your attention to Xinhai, looking forward to your visit again.
ChongPY
Superior-tvåbäddsrum
Bodde på mars 2024
Familj
8 recension
7.0/10
Publicerades 11 apr. 2024
Front office staffs all are friendly and very helpful. Breakfast Is excellent, lots of choices, Chinese food as well as western food, the noodle bar is good. Fan is given and we need 2 units, air-condition should be available because its noisy when we open the window as the hotel is situated in the busy area.
Översätt
Svar från boendet: Distinguished guests, hello! Thank you very much for your careful comments. The weather has upset you. In the future, we will constantly upgrade our products and try our best to meet the needs of different guests. Looking forward to your visit again!
BCC
Superior-tvåbäddsrum
Bodde på apr. 2023
Familj
15 recension
10/10
Enastående
Publicerades 3 maj 2023
Good location
Översätt
Svar från boendet: Distinguished, Thank you for your stay in our hotel and we appreciate your comments. It’s our pleasure that you had pleasant experience in our hotel. Looking forward to your next coming.
Svar från boendet: 尊敬的賓客,您好!感謝您入住鑫海錦江大酒店並參與點評。從您的點評中我們得知,此次入住您沒有享受到滿意的服務,對此我們深感抱歉和不安。酒店健身房和泳池年後會對客開放,對於您反映的問題,客房部會調整室內環境,並加強服務人員的培訓。再一次向您表示歉意,希望今後您能再次光臨鑫海,對我們的工作提出寶貴意見!
Svar från boendet: 尊敬的賓客,您好!感謝您惠顧鑫海錦江大酒店並參與點評,衷心祝願您一切愉快順利。作為成熟的商務型酒店,我們以便利的交通和周到温馨的服務,力求為您營造舒適便捷的居停場所。目前酒店正在逐步進行設備的更新換代,希望今後會給您帶來更好的體驗。祝您愉快,期待您的再次光臨!
Gästanvändare
Superior-rum i queensize
Bodde på mars 2025
Reser med vänner
1 recension
9.5/10
Otroligt
Publicerades 3 apr. 2025
Достаточно хорощий отель, находится в удобном месте, все есть, халат(почему то лежит в пакете в комнате) утюг, фен, щетка/паста, тапки, полотенца, есть гладильная доска. Персоонал помогает вызвать такси, если нет связи. Единственное это унитаз, в моем номере отвратительно смывалось что либо) один раз пришлось с помощью чайника наполнять бочок и тогда все прекрасно смылось
Översätt
Svar från boendet: Уважаемые гости, здравствуйте! Спасибо, что остановились в отеле Xinhai Jinjiang и приняли участие в обзоре. Из ваших комментариев мы узнали, что вы не очень довольны туалетом в ванной комнате в этот раз, и мы глубоко сожалеем и обеспокоены этим. В ответ на ваши вопросы мы уведомили инженерный отдел о проведении капитального ремонта, и гостиная будет усилена в будущем. Еще раз приношу свои извинения и надеюсь, что в будущем вы снова сможете посетить Синьхай, чтобы сделать ценные замечания о нашей работе!
Svar från boendet: 尊敬的賓客,您好!感謝您惠顧鑫海並參與點評!能夠為您提供一次滿意的入住經歷我們倍感榮幸!鑫海位於市中心,享有四通八達的便利,是您商務、旅遊、會友、會議的首選之地,我們會竭誠為您提供舒適、温馨、快捷、周到的服務,使每位賓客都在鑫海感受到賓至如歸!祝您愉快,期待您的再次光臨!
Gästanvändare
Superior-tvåbäddsrum
Bodde på sep. 2024
Affärsresenär
18 recension
9.7/10
Otroligt
Publicerades 28 okt. 2024
大廳富麗堂皇,接待熱情,位置很好,早餐挺豐富
Översätt
Svar från boendet: 尊敬的賓客,您好!感謝您惠顧鑫海錦江大酒店並參與點評,衷心祝願您一切愉快順利。作為成熟的商務型酒店,我們以便利的交通、完善的設施和周到温馨的服務,力求為您營造舒適便捷的居停場所。我們的努力也廣受各界朋友的一致好評,歡迎您關注鑫海,期待您的再次到訪。