Crowne Plaza Beijing Zhongguancun

Crowne Plaza Beijing Zhongguancun recensioner

Crowne Plaza Beijing Zhongguancun

No. 106 Zhichun Road, Haidian District, Beijing, 100086, ChinaVisa hotellinformation
Crowne Plaza Beijing Zhongguancun
Crowne Plaza Beijing ZhongguancunCrowne Plaza Beijing ZhongguancunCrowne Plaza Beijing Zhongguancun
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Gästrecensioner

4.5/5
Good
1621 recension
Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.4
Service4.6
Renlighet4.6
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Alla recensioner(1621)
Positiva recensioner(1552)
Recensioner med foton/video(197)
Lätt att ta sig runt(122)
Stora rum(110)
Utsökt frukost(97)
Vänlig personal i receptionen(91)
Nära tunnelbana(47)
Utmärkt pool(34)
Har bott här flera gånger(21)
Utsökt buffé(11)
Negativa recensioner(69)
hannah muthoni
Rum Standard på övre våningsplan med 1 king size-säng
Bodde på okt. 2024
Affärsresenärer
2 recension
4.2/5
Mycket bra
Publicerades 11 okt. 2024
Nice hotel, a little dated but really lovely service - some english speaking and especially Mr Alan Wang (王河峰) was very helpful to us with a delivery! thank you for a great stay. The gym is really decent
Översätt
Svar från boendet: Dear guest: Hello! It is a great honor to have you here at Crowne Plaza Beijing Zhongguancun. The hotel aims to provide each guest with a comfortable living environment and inspired excellent service, we will continue to improve the hotel's facilities and equipment and improve the quality of service to allow guests to obtain a more satisfactory travel experience. Look forward to meeting you again, wish you a happy life and good health!
Gästanvändare
uppgradera standardrum
Bodde på juni 2024
Affärsresenärer
4 recension
4.0/5
Mycket bra
Publicerades 17 juni 2024
20th Floor was quite hot. Not very comfortable. And the aircon didn't not help. English speaking receptionist would be a great addition.
Översätt
Svar från boendet: 【北京中关村皇冠假日酒店商务出行客人真实感受4.9分+】Dear guest,We are encouraged to see your sincere comments about us. Since the hotel opened in 2008, it has been 15 years since the hotel staff inherited and committed to providing mature and high-quality service experience to our guests, so that every guest's experience in Crowne Plaza Zhongguancun is perfect. Thank you very much for your suggestion. The hotel also attaches great importance to it and has given feedback to relevant departments as soon as possible. We look forward to your next stay at Crowne Plaza Zhongguancun and wish you all the best!
Gästanvändare
Standardrum - King Size-säng
Bodde på apr. 2024
Ensamresenärer
5 recension
4.2/5
Mycket bra
Publicerades 23 maj 2024
The hotel is my first choice if I want to stay in Zhong Guan Cun area. The facility and style of the hotel are a bit out of date and the hotel is still comfortable and convenient in most aspects. I left behind some cloth by mistake and the hotel staff called me to arrange a pick up. I very much appreciate that.
Översätt
Svar från boendet: Dear guest: Warm greeting from Crowne Plaza Beijing Zhongguancun! It is a great honor to have you here at Crowne Plaza Beijing Zhongguancun. The hotel aims to provide each guest with a comfortable living environment and inspired excellent service, we will continue to improve the hotel's facilities and equipment and improve the quality of service to allow guests to obtain a more satisfactory travel experience. Look forward to meeting you again, wish you a happy life and good health!
Gästanvändare
Standardrum
Bodde på juni 2023
Affärsresenärer
6 recension
3.5/5
Publicerades 20 juni 2023
I am living at the top floor (20/F) and it is extremely hot. The air conditioner is a centralized system and I cannot adjust. After telling the frontdesk, they send me a electronic fan and it feel slightly better…
Översätt
Svar från boendet: Dear guest,Thank you for staying with us at the Crowne Plaza Beijing Zhongguancun!Thank you for taking the time to provide feedback about your staying experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Again, thank you for sharing your comments,and look forward to welcoming you back at Crowne Plaza Beijing Zhongguancun in the near future.
Peggy
uppgradera standardrum
Bodde på jan. 2024
Affärsresenärer
7 recension
4.2/5
Mycket bra
Publicerades 22 jan. 2024
Reception is friendly. maybe hotel is old. So can see many furniture are old
Översätt
Svar från boendet: Dear Guest,Seeing your sincere evaluation of us greatly encourages us. The hotel has been open for 15 years since 2008, and our staff have been committed to providing mature and high-quality service experiences to our guests from all over the world, ensuring that every guest's experience at the Zhongguancun Crowne Plaza Hotel is perfect. Thank you very much for your suggestion about the outdated hotel facilities. The hotel also attaches great importance to it and promptly provided feedback to the relevant departments. Looking forward to your stay at the Crowne Plaza Zhongguancun again and wishing you all the best!
Robert
Standardrum - King Size-säng
Bodde på feb. 2024
Par
11 recension
5.0/5
Enastående
Publicerades 15 feb. 2024
Very nice rooms and good service. Would stay again in future
Översätt
Svar från boendet: Dear guests, sincere greetings from Crowne Plaza Beijing Zhongguancun. Thank you for your valuable comment, we are very happy and honored to know that you are satisfied with your stay. The hotel staff sincerely look forward to your visit again, and do their best to prepare for your next visit, create more unforgettable memories and experiences, sincere wishes and greetings to you.
Jan姜骏
Standardrum
Bodde på juni 2024
Ensamresenärer
27 recension
4.5/5
Utmärkt
Publicerades 24 juni 2024
was okay next time will stay again
Översätt
Svar från boendet: 【北京中关村皇冠假日酒店商务出行客人真实感受4.9分+】Dear guest: Hello! It is a great honor to have you here at Crowne Plaza Beijing Zhongguancun. The hotel aims to provide each guest with a comfortable living environment and inspired excellent service, we will continue to improve the hotel's facilities and equipment and improve the quality of service to allow guests to obtain a more satisfactory travel experience. Look forward to meeting you again, wish you a happy life and good health!
Gästanvändare
2 dubbel Standard högt golv
Bodde på juli 2024
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 10 juli 2024
good location, good service
Översätt
Svar från boendet: 【北京中关村皇冠假日酒店商务出行客人真实感受4.9分+】Dear guests, we are very glad that you have chosen to stay at Crowne Plaza Beijing Zhongguancun. Your satisfaction and support are the infinite motivation for our continuous progress. The hotel is located in the core area of Zhongguancun, providing you with a comfortable and warm and one-stop stay experience. The hotel attaches great importance to each guest's stay experience, we will make your efficient business travel and leisure vacation with intimate service. At the same time, welcome to your next stay, we will wholeheartedly provide you with intimate professional service, we sincerely hope that you visit again, I wish you a happy work and life!
Amanda Yiping
Standardrum
Bodde på apr. 2023
Familj
3 recension
4.5/5
Utmärkt
Publicerades 11 juni 2023
Very pleasant service and environment. The room was quite large, and we enjoyed the complimentary cookies and fruit. We took my 2-year-old to the pool, which was nice and mostly empty. There was no shallow end for kids, so my son was a bit scared (he is still new to swimming pools), but he permitted me to carry him around in it. It was not very easy to walk around and find a place to eat quickly except for some fast food restaurants. The street the hotel is on is a wide highway, so we did not spend a lot of time walking around outside. But we were able to easily and quickly get to the new Summer Palace from here.
Översätt
Svar från boendet: Dear Guest,Thank you for staying with us at the Crowne Plaza Beijing Zhongguancun!Your positive feedback regarding your stay experience is definitely of greatest reward! We have shared your comments amongst our team.We are certain that your compliments will encourage and motivate our team to go further.Look forward to welcoming you back at Crowne Plaza Beijing Zhongguancun in the near future.
Gästanvändare
Standardrum
Bodde på nov. 2023
Affärsresenärer
8 recension
4.2/5
Mycket bra
Publicerades 27 jan. 2024
Nice staff
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您對北京中關村皇冠假日酒店的認可與讚美,酒店地處中關村核心地帶,地理位置優越,配套完善的服務設施,為您打造舒適雅緻的到店體驗。客房、餐廳及健身中心等均配備全景落地窗,可讓您飽覽城區內自然美景,享受休閑時光,領略城市迷人風光。您的認可是我們前進的動力,誠摯期待與您再次相遇,酒店全體員工竭誠為您服務,祝您生活愉快!
Gästanvändare
Rum Standard på övre våningsplan med 1 king size-säng
Bodde på aug. 2023
Affärsresenärer
3 recension
5.0/5
Enastående
Publicerades 28 aug. 2023
good good
Översätt
Svar från boendet: 尊敬的客人,您好!感謝您的分享,非常開心陪伴您度過愉快的時光。酒店地理位置優越,坐落於中關村核心區,從酒店到北京首都國際機場僅需45分鐘,乘車前往市中心與中國國家會議中心僅需 30 分鐘,步行5分鐘即可搭乘北京地鐵4號線及10號線。酒店於2008年開業至今已有15年,15年間酒店員工傳承且致力於提供成熟優質的服務體驗給與我們的八方來客,讓每一位賓客在中關村皇冠假日酒店的每一站體驗都盡善盡美。想您所想是我們服務的符號,温暖是我們不變的宗旨,希望您的每次出行都能感受到家般舒適與温暖,誠意期待您的再次光臨並祝您萬事順意。
Anonym användare
1 King Standard Lounge tillgång
Bodde på okt. 2024
Res med vänner
5.0/5
Enastående
Publicerades 25 okt. 2024
酒廊軟飲及小食暢飲:歡樂時光晚餐品質很棒 酒水種類齊全 甜品也非常美味😋 服務:實名制表揚前台楊菁松 Viki小姐姐 對我不懂的地方逐一解答 通達透徹 明瞭易懂 必須滿分💯 ! 迷你酒吧:包含各種啤酒飲料 甚至連湯力水都有 太高興 一激動忘拍照了 總體來説 各方面都非常滿意 尤其是前台Viki的服務 再次對她表示感謝🥹
Översätt
Svar från boendet: 【北京中關村皇冠假日酒店商務出行客人真實感受4.9分+】尊敬的賓客,您好,非常感謝您選擇下榻北京中關村皇冠假日酒店並與我們分享您的入住體驗!我們很榮幸地獲知此次能夠為您提供良好的住店體驗,北京中關村皇冠假日酒店關愛每一位賓客,希望通過不懈地努力與進步來照顧您的每一次出行。酒店全體員工期待再次為您帶去美好的回憶,讓您感受家外之家的温暖,祝您萬事順意。
Gästanvändare
2 dubbel Standard högt golv
Bodde på nov. 2024
Affärsresenärer
5 recension
5.0/5
Enastående
Publicerades 16 dec. 2024
感謝,徐玉霞,行政酒廊Luna張倩和客服中心Amy武琪感謝列位專業認真負責,善良誠信正直,敬業愛崗,好同志!五顆星好評!十分優秀!
Översätt
Svar från boendet: 【北京中關村皇冠假日酒店商務出行客人真實感受4.9分+】尊敬的賓客,非常感謝您對北京中關村皇冠假日酒店的認可與讚美,酒店地處中關村核心地帶,地理位置優越,配套完善的服務設施,為您打造舒適雅緻的到店體驗。客房、餐廳及健身中心等均配備全景落地窗,可讓您飽覽城區內自然美景,享受休閑時光,領略城市迷人風光。您的認可是我們前進的動力,誠摯期待與您再次相遇,酒店全體員工竭誠為您服務,祝您生活愉快!
Jinlijinlixianling
uppgradera standardrum
Bodde på okt. 2024
Familj
12 recension
4.3/5
Mycket bra
Publicerades 3 okt. 2024
設施:比較傳統的五星酒店,是時候要裝修了。雖然是乾濕分離的,但是淋浴間跟廁所有明顯的滲水,洗完澡之後,廁所地面全是水 衞生:阿姨打掃的很乾凈,每次出門也非常熱情的打招呼 環境:整體還行,比較中規中矩的五星,沒啥特別的,餐廳早餐一般,CP 平均水平以下。行政酒廊環境還行,衹能吃點水果曲奇,菜品太難吃了,chef 自己吃不吃???不知道酒店 GM 會不會偶爾去嚐嚐,衹能説難以下嚥 服務:住了快一週,整體感受就是隻有客房阿姨是熱情貼心,有需求很快就能響應,客房部點贊。👍 前廳部就比較一般了,入住的時候有些需求想溝通,可能超出前台小哥可協調權限,來回兩次傳話給前台背後辦公室裏的“領導”,結論就是不行,始終不露面的“領導”真行。不過,前台小哥哥小姐姐還是比較 nice 的,熱情有禮貌。 整體尚可吧。一般般,下次非必要就換一家IHG 住吧!
Översätt
Svar från boendet: 【北京中關村皇冠假日酒店商務出行客人真實感受4.9分+】尊敬的賓客,您好!非常遺憾以這樣的方式給您留下印象。對客服務中客人的舒適感受和愉悦心情始終是我們追求的目標。我們還不完美,但在追逐卓越的過程中從未懈怠。請相信您的經歷僅僅是一個個例,我們會加強員工服務培訓和提高對細節的持續關注。也希望您有機會再次光臨,親身感受我們為大眾所熟知的一貫的服務品質。很期待您的再次到來並祝您萬事順意。
Gästanvändare
Standardrum - Två sängar
Bodde på okt. 2024
Familj
6 recension
1.7/5
Publicerades 2 okt. 2024
衞生極差,床上有3個黑指甲,打電話給前台,來了兩個人,其中打掃衞生的服務員,直接説,自己打掃的很乾凈,我真的服了,如果你打掃的乾淨,這臟指甲哪兒來的,而且還是我掀開被子發現!前台響應一般,上來問我想怎麼辦?這可真不是星級酒店應該説的話!大家避雷吧!我拍了圖片作證!
Översätt
Svar från boendet: 尊敬的賓客,您好,非常感謝您選擇下榻北京中關村皇冠假日酒店並與我們分享您的入住體驗!您的反饋已經引起相關部門及員工的高度重視,並立即着手進行改善,展開有針對性的培訓並加強管理。請接受我們誠摯的歉意,我們將不斷改善和提高酒店的整體設施和服務水平,您舒適的入住體驗永遠是我們團隊的一致追求,很期待您的再次到來並祝您萬事順意。