Gästanvändare
9 juni 2024
The hotel excels in its customer service. All the staff are friendly, responsive and attentive to our needs. I fell sick during the China trip and had to rest all day in the hotel. As I was a foreign tourist and did not have a local number to register for a food delivery app, I could not order food delivery. One of the staff, Miss Wang, was exceptionally helpful and patient in helping me to order food delivery several times. In addition, the staff also helped us monitor the washing of clothes and sent the washed clothes to our room via a robot. We did not have to wait at the laundry area or check the time to pick up our washed clothes like what we did in other hotels. As for the facilities, the room was clean and tidy, and equipped with the necessary furnishings and equipment. The hotel has a cosy, quiet and soothing ambience. Overall, I will recommend it for its excellent staff service and ambience.
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