15 stars!! My partner and I visted for 4 days and we have never felt so comfortable at a hotel. Customer service was beyond exceptional and staff was more than accommodating to all our requests. Although I couldn't communicate in English with them, their wechat app chat is 24/7 (even at 4am) and they respond immediately with English translation in wechat. Even after the trip, I still miss the staff and their smiley faces, and our favorite mini robot delivery machine that goes around the hotel because we see their familiar faces every morning and night time. The robot delivers all our late night desserts and breakfast, we practically lived in the hotel and didn't want to leave in the morning. They communicate with you on wechat regarding housekeeping services, all the needs were met by text message and it was the most friendly and convenient customer service we have ever received. Beijing is well advanced and we took full advantage of their technology to get things done efficiently and quickly. We requested them to deliver our luggage to the airport because we were running late for our flight and they loaded the taxi to get our luggage to us at the airport. Im sure the staff knows us at this point which is great, because you wont get this tailored service at bigger hyatt chains etc. For the price at which we paid for these 4 nights was equivalent to 1 night at a cramped hotel in Japan. The location allowed the price to be lower than other big hotels but it wasn't an issue at all because we just DiDi taxi to all our attractions anyway. The cost of uber was so minor that it can be justified because the hotel was so reasonably inexpensive. My partner and I were extremely impressed in every single aspect of hotel living. And im not done!
The amenities were the best we received. The king size bed was super comfortable, more than our own bed at home. I wanted to buy their bedsheets and pillows, must try and highly recommended. We traveled a lot of other cities but park plaza had the most comfortable slippers! The towels were new and white and cleaned daily and folded. They opened 2021 and some of their bedsheets were dated so thats a lot of reassurance youre getting new towels etc. They had all the regular toiletries refilled and complimentary water every day. Windows were automatically button controlled. The best part was the open concept washroom. The layout of the hotel room was perfect for two people. Also where do you get 9ft ceilings in a hotel room? Clean fresh air in our room. It was the most amazing experience and this is not a paid advertisement haha. 15 stars out of 10 and unforgettable experience. Thank you Park Plaza you made our honeymoon trip very memorable 💖
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