DinkarPatrayani
3 januari 2025
There is a certain simplistic feel to the place, where you will find yourself reminded of a time when life was slower, closer to nature and brings a distinct old world charm to our usually busy lives. Beach, Backwaters, Beautiful surroundings come together to create a sense of serenity, uniquely leveraging the culture, cuisine, craft and care that Kerala offers. Taj has been always a preferred choice for me for a hotel, given my childhood at Jamshedpur and when we were looking for a year-end break at a beach, Kerala was our first choice this year (as we were at Goa last year). Taj Bekal ticked all boxes for us- easily accessible beach, all range of cuisine that could ensure our kids don’t have a challenge, natural surroundings and the coming home feeling that we get with the Taj. Gently swaying palms, lazy flowing river, variety of birds chirping in the background, a peaking beach inviting you to watch a serene sun setting in the clear skies- and you can be transported to a time where you may forget what day it is. I absolutely liked the idea of a high-tea that the hotel has- brings together all guests to a beautiful evening where they serve tasty local snacks and energise you with tender coconut water or tea/ coffee/ hot chocolate It is a quint-essential Kerala experience- coconut trees in abundance, beautiful backwaters, beckoning beaches and I would not want to miss mentioning the delectable treats that the restaurants offered. The staff is very knowledgeable, well trained, courteous and have the unique touch of the Taj ! Spread over a large area one can just walk around soaking in the surroundings, or use the buggy service the hotel offers to ensure guests do not have a challenge moving around. Children have plenty to enjoy - either in the indoor activity room, or a nice swimming pool overlooking the river I really appreciate the fact that Taj Bekal is using Kettuvallam technique for the building which on one side give a distinctive look to the resort and at the same time keeps the tradition alive and supports the Kettuvallam builders- as the natural materials require regular maintenance. Specific thanks to Yashoda, Shibani and Ankita at the restaurant for taking great care of us at ‘Backwater Cafe’ An issue- which I have not considered for lowering the rating- but would like to point out- the internal telephone in our room went out one of the evenings. I used my mobile to call the front desk and informed them- but no one turned up for at least half an hour. Called the front desk again- as we were not able to place room service order for dinner- the front desk connected to the room service but no one answered. It was getting delayed and hence had to walk up to the front desk to place the order. Now- here is what ideally should have been done: 1) If a guest has raised a complaint the attending staff should ensure it is followed up and closed 2) Take a feedback if there is anything that they can help with immediately
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