Paloma Grida

Not a 5star hotel - book your holiday elsewhere! Sadly there are so many negatives. We tried to make the best of our holiday but I wish I’d booked another one of the many luxury hotels in Belek. We have been visiting Belek/Side area past 10 years,so I can failrly compare (Barut Hemera, all 3 Pappilons,TUI Magic life,etc.) It’s 3 star basic NOT 5 star luxury. Room Very old and very very very tired. Yes people say that you don’t spend a lot of time in them, but sadly we did (youngest one got highfever + still I didn’t expect Travel lodge basic standard when paying such high prices). Damaged and old furniture. Filthy floor, our feet were literally black after a few minutes barefoot walking. SHADY SMELLY MOULDY ROOMS. Swear to God I still can smell that sofa. Balcony door doesn’t close properly due to the warped wood and there is no way to sit on it. Not even mentioning the view (see photos). Bathroom was old and basicly disgusting. No bathmats in bathroom. No bathrobes or slippers. Aircon dreadful. Room keys continually stop working. Lumpy pillows. Poor cleaning. Definitely a lack of thorough clean before client changeover. Be aware of rooms near the entrance - not noisy, but smelly (sewage). Pros: Grounds are lovely, but quite poorly maintained paths (holes are challenging with a pram). In general -to have a pram in this hotel was a nightmare (a lots of stairs, elevator busy/not working, we had to walk around the whole complex to be able to reach the beach from our room. Kids friendly- but need to fix some slides and equipments. Bar alley was nice. Spa was well worth the price. Coffee was best in the beach bar, very friendly staff there too. General: DESPERATE NEED FOR REFURB!

Currently staying at paloma grida, so far everything has been amazing. We arrived on 21st June the day it re opened after a big renovation. Everything has been brilliant from the friendly and accommodating staff ( especially Mutlu at the pool bar) the pillows soft like marshmallows and the room has a very modern updated feel. The food is brilliant, we have eating at one of the Al a cart restaurants (wabi sabi) and the buffet restaurant has something for everyone. So far the evening entertainment has been great with live music, a circus act and the hotel dj playing. The Animation team have made sure there is always something to do during the day, darts, Zumba, water polo and are very helpful and able to answer any questions. Shout out to ( Rolrnd, Olya, Tugce, Yigit, Gunay, Mehlika)

The hotel was a disappointment for me and my partner. Compared to another 5* hotel during our vacation last year. There was no chair in the room. Tea and coffee were prepared on the first day, but there was no glass so that we could drink it. The next day we made up for it from the restaurant. I missed a shoe scoop. There is no free plug, you had to unplug the lamp to charge the phone. The room needs renovation. The bed mattress is spread out. The sunbed had to be hunted for after 10 o'clock, because many guests already spread their towels in the morning, thereby reserving the sunbed. There was a large crowd, and you also had to look for a free table at meals. Food: cold cuts were missing. There were two types of soup, which we didn't really like. They were all a bit sour. We had a hard time finding suitable food, even though we are not gourmets. The pool was beautiful, the water and its surroundings were clean, they took care of cleanliness. They constantly picked up the broken glasses, and cleaned the pools in the evening. The staff are nice and always smiling and helpful. The cocktails were also delicious. Nevertheless, we tried to have a good time. The day before departure, I asked the reception to help me pick up my luggage. Although I waited for help at the appointed time, no one came. I was forced to carry our bags myself, because the transfer was already waiting for us.