Premier Inn Belfast City Cathedral Quarter

Such a warm welcome! I arrived for a family funeral sadly, but David on Reception was so helpful, sensitive and caring that I was really taken aback. It is rare for such understanding to be shown these days and I just can’t thank him enough for the kindness which really made a difficult trip much easier.

Have stayed here before as it’s a great location and the beds are comfortable. Selected a Premier Plus room as an extra treat. Arrived at 2.20 and tried to check in at reception. Room not ready which is fine before 3. We agreed with reception that we would go to the bar and she would give us a shout when room was ready. That didn’t happen. Went back to reception at 3.10 and there was a queue out the door of people trying to check in. Tried check in machine, neither of them working, they printed a bit of paper but no keys. Not a great start at all. Felt sorry for poor girl who was on reception from 3 with so many people, most of us very unhappy with the pathetic process. Got to room and no water, no coffee pods, one tea bag. Disappointed. Got the guy who was cleaning other rooms who said they had no water. The room itself was well appointed, the bed comfy, shower gel etc good quality, shower good. Breakfast was excellent. Very good quality items and plenty of choice. Bacon and sausages tasty and properly cooked. Freshly baked croissants also pancakes, crumpets, bread and good choice of preserves. Variety of juices and cereals. Better than breakfast we have had in more expensive Belfast hotels. Needs a bit of management to make sure that things are working properly for example check in process and checking room servicing.

Great stay in Belfast for my birthday with my wife. First time in this premier inn which is in a great location. The room was great and had everything we needed. David and Lauren especially looked after us really well and were very helpful and made our stay.

Facilities were not there especially when the whole town was shut down. I understand that the chef hadn't come in but there was no chef the day before either and was made to feel uncomfortable for asking for continental breakfast. Felt as if staff didn't want to be there even when customers who were checking out had no where to go.

Great location and friendly staff, however very poor WIFI and the breakfast coffee was weak. nearby car park offers a 50% off if your staying at a nearby hotel but you have pay at the operator window and no the machine to get the discount. Go park on the high street, just a 3 min walk away

We stayed in one of the newly refurbished rooms in Cathedral Quarter, Belfast Premier Inn. Very comfortable room which had absolutely everything we needed. David on Reception and Billy from Maintenance were both friendly and helpful. Fantastic big shower, comfortable seats and great pillows and beds. What more could you ask for!