Design Hotel Mr President

這是我們一個月歐洲之行碰到的最差酒店，我們是乘夜班，那裡衹有夜班汽車，因為是跨國的。到達酒店，早上好不容易找到酒店，與酒店前台商量我們兩個都是80歲的長者，是否能提前一點！入住酒店回答説不可以。必須三點入住，後來説介紹我們到其他的酒店暫住幾小時，每人要40歐元，還要必須在那邊消費吃飯，這麼貴我們衹能到附近街頭公園去休息，等到三點才給我們進五樓房間。給我們的房間是有窗不能開的，不能打開的窗，而且空調温度打不下來。温度3O幾度，我們在這把這個情況反映到前台，派了一個修理工，他也修不好，衹能換了房間。本來是五樓，換到了208房，我們在5樓己將所有東西都拿出來了，沒辦法，衹能一點點往下搬，二樓房間很小，二個床邊櫃沒有，就是放了兩個圓凳子給我們當床邊櫃，我們也無奈，更氣人的是要我們付税。那天我們已經在外面走的很累，他們攔住我們，必須現在把錢交掉。我們説可以的，我們已經很累了，他們要。我們本來訂單上説好是5.4元歐元，後來他們必須要我們收10.8歐元，我們給他看訂單，他們堅持説這個訂單是博客上訂的必須要付十塊八角歐元，我們給他解説解説，我們是攜程上點訂的，上面明明寫着是五塊4毛歐元。僵持了很長很長的時間，我們衹能付，但我們要他開收據，然後他們不開。找的錢是賽維利亞的。我們給他是歐元！他們找的錢是塞維利亞的貨幣，我們又不識。另外，我們長者要吃葯，想問他要一點熱開水，他們説沒有，不給。堅決不給我們，這樣的服務，實在太差了。這叫四星級的酒店啊，連一個床邊櫃都沒有。用二個園橙代替，就廁所裏面，衞生間裏面，門沒有的，洗澡水往外面漏的一塌糊塗。那個臉盆上面的龍頭。是歪歪斜斜的，而且是上下動的。我們沒辦法，衹能用硬紙墊好了才能免強能用。他們找的錢是塞維利亞的貨幣，我們又不識。另外，我們長者要吃葯，想問他要一點熱開水，他們説沒有，不給。堅決不給我們，這樣的服務，實在太差了。這叫四星級的酒店啊，連一個床邊櫃都沒有。用二個園橙代替，就廁所裏面，衞生間裏面，門沒有的，洗澡水往外面漏的一塌糊塗。那個臉盆上面的龍頭。是歪歪斜斜的，而且是上下動的。我們沒辦法，衹能用硬紙墊好了才能免強能用。我們二個8o歲長者沒辦法，語言又不通，靠手機翻譯，才能免強對話，最後衹能忽氣住下。真的像這種服務態度，這樣的設施還要收我們四星級的酒店，開玩笑，房間很小。盡比香港旅社房間大了一點。服務員很兇很兇，對我們像敵人一樣。還不准我們申辨，我們申辯，他們就説我們態度不好。你們就是這樣的態度對待顧客！！，對待我們老年遊客的嗎？你們攜程必須要對他們有説法，對我們也要有説法，對他們要有懲處，賠償。要對我補償！不然的話，我們太冤了。我説得都是事實！我下面發的照片你們可以參考！

為了一大早乘坐大巴訂的酒店，好處就是距離汽車站非常近，隔一條馬路。酒店太老了，設施陳舊，兩張床一張還可以，一張極軟，無法睡。一羣17、8歲的年輕人入住酒店，一直吵到半夜三更，跟他們説了後也沒什麼用，總體來説性價比不高

Although we made a reservation for 2 PM, our rooms weren’t handed over to us until 6 or 7 PM, with the excuse being that they were being cleaned. However, it was the dirtiest hotel I’ve ever seen. The food was made from stale and leftover products, and the staff were far from polite.

We were 3 person in family room They put 1 towel and I asked 2 times but they didnt add or change it.. The staff in the reception Short yellow hair lady was very very very rude and agressive... We got the room at 16.30 ( we had 3 rooms but only 1 room they prepared) the other 2 room we passed at 17m30 and 19.00 We wanted to wait in lobby or somewhere to sit..but the short yellow hair lady said that ; no you cant sit here..you can sit in cafe next door.. They know nothing about gastronomy or turizm ..where is hospitality..kindness??? First visit the countries and see how they are serving..I will never come again...and I dont recommend them.. Never again...

What to mention about this hotel. First of all I would like to mention the 4 stars. Who gave this hotel 4 stars? If you want it to be a European country you should have the same facilities! 1) We came for 4 days from Thessaloniki we asked and booked from the travel agency in consultation with the hotel double bed double and we were put in triple single beds. And when we mentioned it to the employee to be changed ironically replied that if there is no problem to settle with it. And of course he was rude too! - [x] 2) insufficient heating the room 4 days was cold. The heating was working all day and the room was not warm! - [x] 3) the window some kind of blinds ,shutters were missing and the curtain was torn. - [x] 4) the towels did not come to be changed these 4 days we stayed as well as the sheets only toilet paper was changed! - [x] 5) the shower shower column in the rust and the bathroom screen (siphon) was clogged and the water would not leave! No body and hair soap! - [x] 6) screw holes in the bed in place of the bedside table! - [x] 7) the breakfast was bad and every day the same rather than the night of the half board and the internet slow - [x] 8) the cleaning service burst in at 8:00 in the morning while we were inside sleeping. We asked to be woken up and they just knocked to ask if we had something from the bar - [x] And yet amounts I still don't remember it was my first trip and they really gave us a hard time. What good are scary exhibits when I have nothing to eat and keep warm ! While the city is beautiful these were unprofessional and rude ! - [x] I quote the photos below to show and prove that I am not lying and that the employee to customer behaviour and general service to the tourist was awful and that the hotel is an example to avoid in Belgrade. not 4 stars not 1 star. I do not recommend it!

Stayed here for 1 night when in Belgrade. Very dirty hotel and not well maintained Wifi was VERY poor in the hotel rooms, would only work well when in the lobby. Across from a park which is pretty shady, defintely avoid especially if traveling alone or at night time. I would pick a hotel closer to the city center instead. Will not be back