Premier Inn Glasgow (Bellshill)

Arrived at the hotel and just saw there was mold in the room and dirt as well told the receptionist bjt she said hotel is full and don’t have any other rooms if we stay in the same room we’ll be refunded which i can’t see happening and we had 4 year old along as well who had to sleep in the moldy room for a night

We paid £42 for a double room to break down a 9hours trip. We would never pay so little so weren’t expecting much. The hotel was very quiet when we arrived. Quick check-in into room 109, free parking, little Xmas treats in the room which made us smile. Clean room, comfy bed, powerful shower. What more could you ask for? We had a couple of burgers in the restaurant next door where we were the only customers. Nice house wine and good food. This will be our regular stop from now on.

Absolutely love the mattresses in PI, great service as well. Check in was quick and easy, very friendly receptionist. Room was immaculate as always:) Love the premier inn breakfast, always fills you up. Porridge was amazing as well. Will definitely be back.

Room is a bit tired could do with a new carpet and a paint. Don't arrive a little early we arrived at 2.30pm after a long drive and were told that check in was 3pm asked why my brother in law was allowed to check in at 13.45pm and was sat in his room. We had to sit in the car for another 30 minutes only premier hotel we've been to that had this problem with couldn't even sit in bar as it doesn't open till 5pm. Won't be back holiday inn at Strathclyde park next time.

The whole experience of this stay was dreadful !! When we arrived after a 4 hrs drive we were in need of refreshments and toilet facilities, but the adjoining establishment where they offer food and drinks was all locked up. So my husband asked if we could check in ( 30 minutes early) only to be told that it would cost us £10 🤔 what a joke. So we sat and waited in the car. At check-in we had been allocated a 1st floor room ( normally this isn't an issue because we know it has a lift ) but we hadn't been informed prior to our visit that they didn't have that facility during our stay, and I'm unable to get up and down so many steps. We were eventually found a ground floor room, which we were told by reception that it wasn't set up for 2 people and so they would bring us the extra towels etc to our room ( after waiting an hour this didn't happen) As we left to visit our family and asked about the extra things, we were told that they would be at reception for us when we returned. When we arrived back, there wasn't any staff on reception, so we couldn't get the items needed. The room it was absolutely awful. The carpet was so filthy and very badly stained it felt dirty to stand on , so we had to wear shoes the whole time ( even to use the bathroom during the night ) There was a lot of paint missing from the wall, which looked so scruffy and unkempt. We had 2 holes in the ceiling. And stains on the other wall that looked like blood 🤢 we took photos of these things because we weren't happy, and knew that we were going to make a complaint. When we were leaving the receptionist never looked up from the desk, so we just left the key card on the desk, because we didn't have time to wait for her. We were on a very tight visit and had photographed the issues and reported them by email ( twice) once we got back, but they weren't acknowledged. Premier Inn only messaged me when I put my options of our 1 night stay on a Facebook post. They've asked for the photos, which I've sent them, only now to be told, that because we hadn't reported it at the time, they're basically saying ( SORRY !! NOT SORRY ) Not prepared to do anything about it. They put the fancy video advertising up saying they are all about a good stay, with CLEAN COMFORTABLE ROOMS. Well we certainly didn't get that in any shape or form !!!

The most terrible premier Inn I've stayed in. The bed was hard and lumpy, the shower head was full of mould and I didn't get a wink of sleep because the radiator squeaked all night long. The breakfast the next morning was inedible - all the hot food options were cold and the rest of the food was either stale or non existent. The staff were no where to be seen to complain.