Fairfield Inn & Suites Charlotte Belmont

I stayed here the first week of September, and it was such a breath of fresh air. Rebecca truly was the most hospitable and kindest Front Desk Agent I’ve ever met. I am an Assistant General Manager at a Marriott property in S.C., and I applaud her for how wonderful she made my stay. The entire property is beautiful and it’s so peaceful here. Thank you for making my stay such an amazing one!

We arrived when Hurricane Debby was to hit that evening just East of of Charlotte that evening. It had been raining we were told all that week before. We were there for 3 nights. Our cleaner never did clean our room on Saturday when we were told they would. The pool we called and asked if the pool was open Friday afternoon and we were told yet, however it did not look like it. No chairs, nothing out. We got our own chairs out even 45 minutes after calling to ask if it was open. The next day the same we got the umbrellas ourselves and other guest that were elderly and needed them. The pool also was not all that clean, green at the bottom of the pool. The rooms were nice. The breakfast for me was the best part and the coffee. I always appreciate a free breakfast. And not just coffee and cereal. You did all kinds of food and changed a little daily. The front staff is amazing! Everyone that worked the front desk is completely amazing and super friendly!

I enjoyed my one night stay here. The staff were professional and friendly, and unlike a lot of hotels, the room was nearly as nice as the lobby. The room was very clean and tastefully furnished, the bathroom was bright and open, and the bed very comfortable. The only thing I had an issue with was the motion-sensor thermostat. I had not experienced one before, and did not realize until the morning that I had turned it down to 61. But I understand it probably helps to offset other hotel expenses and could be great for the environment.

Handy location in a very interesting small town in the Charlotte area. Only a few minutes from the airport. The hotel was well managed and everything about the experience was quite good. The room was spacious and clean, the breakfast area was well stocked and comfortable.

I had a very disappointing experience. First of all, my credit card was overly charged four times for $170 each, even though my room was paid for through a third party. If my credit card limit wasn’t sufficient, these multiple swipes would have severely limited my travel or impacted my debit card. The holds placed on my account were frustrating, and I was not explained what was going on. The front desk kept telling me to put my card in the machine again without any clarification. When I finally asked why, despite having already paid for the room, I was told that they don’t deal with third-party bookings and still needed to put a hold on my credit card for four times the amount. I asked why I had to be charged again for an amount I had already paid through a third party, but received no satisfactory explanation. Additionally, the carpet in my room had an unpleasant smell, and there were not many channels available to watch on the TV. Overall, this stay did not meet my expectations.