Mercure Belo Horizonte Savassi

Quarto amplo. Café da manhã delicioso e farto. Atendimento excelente da equipe

Stayed here for one night in early March. The staff was very friendly and the lobby was kept clean and neat. There is parking available for an extra fee, but the parking was so convenient and connected to the lobby. The pool and gym were also kept nicely but we didn’t use either of them much. Our room was clean and had a kitchenette inside which we weren’t expecting. I will definitely stay here next time I’m in BH, the price is so worth it!

Old, dirty and run down accommodation! I will never ever again book a room in here in the future! I would not even stay complimentary. The staff was friendly, although English skills were poor and I don’t speak Portuguese. As I entered the room I could see all the dirt on the floor and especially in the corners and next to the walls. The bathroom was outdated and the glass doors were also not cleaned properly, as you could see lime residues all over. As I just arrived from Overseas I decided to have a nap though. I immediately saw all the red and/or brown stains on the duvet, because there was no sheet underneath, but just on top. I think there were not so many hotel experiences in my life, which were so disgusting like this. First I thought, that I will complain at the reception, but then it came to my mind, that the staff would not understand what I mean due to the language barrier. I threw the duvet out of the bed and covered myself with towels, which were not as dirty as the duvet. Actually I should have left the hotel immediately, which I did so only twice before in my life, but I had this one night only in Brasil and I was terrible tired. After a short rest I had a shower, but there was no shower gel in the bathroom, shampoo-and conditioner dispenser were empty. The toilet flush didn’t work properly either, for only a piece of toilet paper you had to flush many times to disappear. Honestly this was one of my worst hotel stays and I don’t want to undergo anything like that again!

Hotel antigo, precisando uma reforma urgente. Ar condicionado não funcionava direito, chuveiro ruim. Portas descascadas. Está bem fora do padrão da rede Mercure. Café da manhã estava razoável. O quarto é tipo flat com uma pequena cozinha.

As meninas Beth, Samara e Luciana, que profissionais maravilhosas e que nos recebem e tratam com tanto carinho que nos sentimos em casa, Obrigada Claudia da recepção, obrigada!! Depois da reforma do banheiro. Agora o chuveiro está topppppp

Quartos amplos, chuveiro excelente fácil de lidar, camas macias e limpas, sabonetes de qualidade, geladeira funcional, TV fácil de manusear com várias opções, espaço com poltronas e cadeiras para boa acomodação dos objetos pessoais, atendimento do restaurante sensacional, buffet com diversas opções.