Gästanvändare
31 januari 2023
We arrived 2 to 3 hours before checkin, after driving about 5 hours. We were lucky enough that there was a room ready for us, as we had just travelled about 5 hours. At check-in, to my knowledge, we requested to have a basic room refresh/cleaning, but it appeared that it was never done as our trash was never emptied. On our second to last day, we approached a staff member and requested our trash to be emptied. The staff member stated they would talk to housekeeping. Our trash was still there upon our return several hours later. Apparently we were not the only onesvwho had an issue with trashnot being removed. The morning of our check-out day, there was a large pile of trash by the ice machine left by other people. Went to take a shower. Water was very lukewarm at best and never warmed up. Just dealt with it as it may have just been a fluke. Next afternoon, went to shower. Water was still very lukewarm at best. Went to tell front desk. Front desk gave us 5000 points for the inconvenience and assigned us a new room. Staff even checked for hot water before we went in and assured us it was hot. Turned out, wasn't that much better, but we just dealt with it. We paid good money and are reward members and we should be able to get something as simple as hot water, not lukewarm water. We were there for 4 nights and did not have hot water until the morning of our second to last day. 24 hours before leaving. Breakfast the first day was adequate. The second day wasn't much better. Luckily, we brought food and had leftovers and had to resort to that. Third morning was about the same. Not very impressed. Same stuff, maybe a change in the meat, but that was it. The fourth day we just said forget about it and wr t somewhere else on our way out. My husband used the pool one time and indicated that the pool was cold. Staff was friendly. Room was clean.
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