DoubleTree by Hilton Ben Guerir Hotel & Residences

My stay at the DoubleTree by Hilton Ben Guerir was a disaster. The reception staff were completely unprofessional, unhelpful, and unfriendly. They seemed more interested in chatting among themselves than attending to guests' needs. The service was slow, and when I raised issues, they were met with indifference. The staff's attitude was arrogant, and their lack of courtesy was appalling. Overall, I would not recommend this hotel to anyone due to the poor reception staff. Until they address these issues, I wouldn't set foot in this hotel again.

I had a fantastic stay at DoubleTree by Hilton Ben Guerir! From the moment I arrived, the staff were incredibly welcoming and accommodating, making the experience truly enjoyable. The restaurant was a highlight, offering excellent meals for both dinner and breakfast—great variety, fresh ingredients, and well-prepared dishes. Definitely a must-try! The rooms were spotless and well-maintained, thanks to Chaimae’s attention to detail. Everything was clean, tidy, and comfortable. The staff were all friendly and professional, and their hospitality and service truly stood out. Highly recommend this hotel for anyone visiting Ben Guerir—I’ll definitely be back!

Great rooms, great setting, perfect service, excellent food. Ben Guerir is about an hour drive from Marrakesh which is the only downside. But the superior accommodations made it worth it. Btw hotel is dry. You have to go to the store if you want a glass of wine though there are wine glasses conveniently placed in the room.

So I’m going to be honest. I’ve stayed in many Hilton’s and this Hilton is by far the worst. This hotel is definitely not ready to be open, lack of staff on areas and a lot of things do not work. If you are looking for a nice relaxing vacation then this hotel will not be for you because one of the pools is out of use while the other pool is being used for an event. They do not inform you about these things also. Housekeeping do not come even when you press for them to clean your room. People who work here majority of them cannot speak any English. Limited options on the buffet. Outside pool bar does not work even though advertised. Also room service is advertised on the tv yet when you go to order they say they do not do room service. Key card always stops working so you get to your room and have to go all the way back to reception. Air con doesn’t work. The pool which is advertised on the website isn’t even owned by the hotel so you aren’t allowed to use it. This is very false advertising and I don’t think I can say anything positive about it. Also there is smell of sewage through the hotel .Some staff are polite mostly management.

Had a fantastic experience. The hospitality was exceptional, with a warm and welcoming team that took great care of us. Everything about the hotel exuded high-class elegance, from the immaculate cleanliness to the impeccable organization. This hotel is the perfect venue for hosting conferences, providing a serene environment away from the hustle and bustle of tourist attractions, allowing guests to fully concentrate on their events. However, if you wish to explore, Marrakech is within reach and offers excellent touring opportunities.

Located next to the main poles of Benguerir city, staying at this hotel provides a comfortable experience and convenient accomodations. The service was impeccable. Great location. I highly recommend it if you want to go for a visit to this city.