TownePlace Suites Bend Near Mt. Bachelor

Two of us stayed here for one night on a business trip. I think the place is going through renovations?? I'm not 100% sure, but there were some areas that looked under construction. Covered with tarp. Stripped bare door frames. Chunks taken out of walls in the halls. I was worried when we pulled up because it looked like it might be falling apart. However when we stepped inside the room was not bad at all. The kitchenette was nice and clean. The bed was clean and comfortable. The bathroom didn't fell gross. There was however a weird smell in the room and the heat was one when we walked in, so it was muggy all night. If the place communicated that they were getting renovations done when we checked in, I think I might have given it a 5-star review. Overall not a bad stay and very nice staff.

We chose the TownePlace Suites for our short February ski trip to nearby Mt Bachelor. This lodging suited us perfectly; we would stay there again if we return to ski. The location is ideal. Yes, it’s on a busy street, but this is the direct street that leads to Mt Bachelor. We had a room facing Century Drive rather than facing the parking lot, and only some street noise came through. While there was no on-site ski storage available, we found that our skis tucked under the bed quite nicely. We received a complimentary upgrade to a King which was appreciated (and fit more skis!) The suite had one large closet with two separated doors – one door in the entryway and one door in the bathroom. This was a good option to hang all of our wet ski gear. We used the kitchen area and appreciated the large fridge & microwave. We used the stove-top once (only one of the two burners worked, so I submitted a service report when we left.) We used the hot tub three times during our stay. The water was hot, there were ample towels provided, and the winter air was a nice contrast. The pool & hot tub area was covered with snow later in our stay, so we did not use it again. There was a lot of interior construction going on, but as we were gone all day, we seldom heard anything. Supplies are staged in the parking lot which uses quite a few spaces. Staff was helpful and pleasant. The breakfast staff was efficient and friendly – great way to start the day. The breakfast options were numerous. (I have added photos.) I found many healthful options like scrambled eggs or hard cooked eggs, cheeses, several kinds of yogurt, fresh fruit, and oatmeal. I was especially fond of the add-ins for the oatmeal and usually chose nuts, fruits, and more. There were a few other hot options that I did not have.

This place is a complete disaster of a hotel. It is run down. The room is shabby and outdated. My room was adjacent to the pool, which mean a loud party mere feet from the bed. Seriously, loud shouting feet from the bed into the night. The front desk was fine with that. The wifi does not work and the front desk and "tech support" did not know how to fix it. The walls are paper thin. You can hear every word in adjacent rooms. You can hear every footstep above you. It is also located in a difficult to access maze of unnavigable streets. If you are not intimately familiar with every nook of Bend, do not even attempt to get here after the sun goes down. I would never come here again or recommend it to anyone. First and foremost, a hotel should be a place you can get some sleep. Fail. Too much racket from the parties at the pool and in the rooms. Because this place is not fit for purpose, I would normally give it a 1 of 5 rating. But, with better management it could be usable. Fix up the rooms. Don't throw loud parties feet from guest's beds. Get the wifi working. Basic stuff like that and this place could be a solid 3 of 5. For the promise of what could be, I gave an unearned extra star.

The hotel is older but clean . We asked for a quiet room and she said no problem … while that was a joke … we could hear the street noise and the person walking above . So we were very disappointed. The hotel has a kitchenette. With full fridge, microwave , dishwasher and two stove burner. The break fest was above average , pears apples , yogurt, oat and almond milk , gluten free items , cereal , make your own waffles , scrambled eggs and egg sausage sandwiches . Coffee , hot water in the lobby all the time . The bed was comfortable … just wish we would of had a better room

Outstanding customer service, super clean, very helpful front desk staff, so kind, cleaning crew/ housekeeping top notch. Feels safe!! Great kitchens which I appreciate having celiac. Breakfast even has Udis gluten free wrapped, safe from gluten contamination, gluten free muffins and whole fruit. Entire staff exceptional. Super customer service. Treat to be here!! Thank you!

Excellent hotel, extremely clean & comfortable with outstanding food. Upon arrival, we were warmly welcomed by the friendly reception staff Ms. Lynn; she made our trip more enjoyable with her advice & tips about the city, supermarket, shops, restaurants bars are within walking distance. I would definitely recommend this hotel to everybody! It's a true sample of excellent hospitality. Thank you again, Lynn, for going just that little step extra for the guests!!