Hotel Peppertree Bend, BW Premier Collection

The hotel was great. Comfortable beds. Nice room layout. The lighting in the bathroom needs to be brighter. The easy way to fix would be to change out the mirror for a lighted mirror. Overall would stay there again.

It was decent - just ok really. For the good things: the hotel and grounds, in general, were clean and convenient. The room was large with a big bathroom and great shower. The bed was comfortable and had the right amount of support. Now for the not so good: the on-site restaurant was under construction and unavailable. I just went up to Lifty’s up the street, but I wasn’t notified of this when booking or during check-in. Would have been nice to know. The free hot breakfast is always a nice benefit, but it wasn’t good at all. Imitation eggs were so overly salty they were barely edible. Sausage links were undercooked. Bagels and muffins were stale. The pool and hot tub were crowded the two times I tried to use them. The “gym” is a joke - a resistance machine, one treadmill, an elliptical, a stationary bike, and a set of kettle bells. No actual free weights or bar sets and it was extremely hot in there. The wall thermostat in my room didn’t work at all and I had to manually adjust the AC and fan on the unit. It’s pretty evident that this hotel, which isn’t very old, is already showing its age. Lastly, the staff weren’t terribly friendly nor did they seem to care too much about my experience. I understand the hospitality industry is difficult, but folks who work the front desk should be - you know - hospitable. Or at least just personable. This is the most convenient hotel to my office by far, but I think I might try somewhere else next time.

Absolutely NO customer service. They do not have a person greet you at the from desk, only a computer kiosk. They will not answer the phone, the recording says they will text you, and then never do. Need help with Wifi, dirty pool, towels, or ANYTHING and they are absent. I spent $2,400 this week, and over $15,000 at this property in the past but will NEVER stay there again. They HATE PEOPLE!!