Hotel Clopy Rocamar

Great little hotel in the old town , clean well presented and friendly staff Ideal location for wandering around the old town as well as close to beach ect Was there for a 4 night stay very reasonable costs and perfect for my short break Highly recommended

I saw all the reviews since the hotel had been taken over late 2024, I have to admit I had concerns after visiting several times under the previous Management. We have just checked out after a lovely 7 days and can honestly say for what you pay it’s got to be hard to beat. We had no issues. The room was clean on arrival and cleaned daily with a change of towels mid-week. There is a large TV with lots of English channels. We had an issue with the safe after my wife locked us out of it! but the maintenance guy attended within 5 mins of calling reception. We found reception staff to be pleasant and welcoming. We did have to request a loo roll, the problem being the ones in the room don’t last long, it was not an issue for us reception provided. We took our own tea and coffee with the intention of purchasing a kettle after reading reviews. No need to thou as reception provided a kettle and cups on request. From the reviews I’ve seen I don’t doubt there were issues following the take over however these issues seem to have been resolved.

We booked at the hotel Rocamar last year in Feb 24 had a lovely stay, we felt welcome and valued. The hotel reception area was welcoming and calm, a very stark contrast to the experience this year. We experienced an empty lobby when we walked in with no signs or instructions that we were now in the wrong hotel lobby! I saw on the website of the hotel that they had merged with the hotel next door now the clopy group of hotels. After we tried to call and the call was unanswered twice, I decided to walk next door, to establish this is where we should be, I explained we had been next door, to shrugged shoulders and no apology as we had not been informed. The check in process was lengthy and no communication minimal, the new reception desk was too tall and the staff looked ridiculous behind it as all you saw was the tops of the heads, no furniture in the area, just a staircase, no where to sit and wait for other guests you may have come with, After being returning guests we expected to have a normal room, we were given rooms on the ground floor on the same corridor as the main entrance which was constantly noisy, incoming and outgoing guests, staff just having a conversation (which felt like shouting). The room on a positive note was clean, refresh and comfortable beds, plenty of hot water, the down side was being on the ground floor (street level), no balcony just an window, were you heard everything, no cups/glasses placed in the room, tea or coffee facilities had been removed from last year. Vending machine in the hotel lobby (next to reception). We didn’t feel valued or welcome on this trip and I will not be returning to the clopy Rocamar next year. This is a trip we now make every year with our friends who also stay in the same hotel with us, we all felt the same. The hotel is in great position and a responsible price, but I felt like I was staying in hostel not a 3* hotel. 3 nights from 26/02 - 01/03.

We've stayed at the Rocamar a few times in the past and it's been excellent but this was the first time staying since the hotel had been taken over by Clopy who also own next doors Mirador. Sadly it seems the takeover has not been a good thing, on arrival we noticed a strong sewage type smell in the room and then we realised there was now no longer coffee and tea facilities in the room. I asked at the reception (which is now next door at the Mirador) and the lady there shrugged her shoulders and said 'they've taken them out' no offer of a kettle (which according to the room info are available for free). The room also wasn't cleaned the three days we were there and we nearly ran out of toilet roll. We had booked to return in June but we've now cancelled as it just wasn't good enough. Sad to see.

Previous owners have left… all the brilliant things about it have sadly gone. The Rocamar has been a home from home for myself, husband, family and friends for 15 years and I have reviewed it previously. Went back to visit and rebook to find everything had changed. 😡 The previous warm, professional welcome from the family and staff has completely gone! It has been taken over by the newly built place next door. We knew that this was happening- but it was to be at the end of their season (end of November.) Changes have already taken place. Firstly the price has gone up more than double! There is no reception service and no breakfast available! The woman next door (who’s dealing with bookings now) was, quite frankly uninterested and unwelcoming. Consequently, after many many visits, recommending others who have without exception loved it, we will never stop there again. Without the sisters and their team- the Rocamar is no more.😥 Reading some recent reviews from some who’ve stayed, it seems it really doesn’t have the standards that have been upheld for years. I could never imagine the rooms not being cleaned properly!! This area of the Old Town is great- but my advice is- stay somewhere else where your custom will be appreciated. To Ana, Elena & Esperanza - thanks for all the great times and good luck with whatever you do next!

Having previously visited this lovely hotel we were shocked to receive a demand for payment on arrival without even a word of welcome ! No problem with paying but the interpersonal skills on reception - in the next door hotel- were lacking. The rocamar used to have a wonderful staff, professional and friendly. Now the hotel is a stripped out shell, no reception , no bakery, and a complete lack of security ( previously there was always a guy on overnight ). In the evenings the lights on the stairways were off, we used our phone torches for safety . Very sad , spoilt by some faceless chain. This will be our last stay at a hotel which really had it all in terms of location , ambience , comfort & welcome . Now it only offers the location , simply not good enough .