Melia Villaitana

For a 5 star hotel, the conditions are shocking. The place was built in 2006 and it would appear to real maintenance has been done. We were in a Junior Suite spending €1,600 and the furnishes were terrible. No thing to sit and right at. A shelf screwed to the wall. A shabby cabinet with the mini fridge and to hold the television. No bedside cabinets, and tables that were dated and unsuitable for a suite. The table holding the Nespresso machine, totally unsuitable. The only thing about the bedroom area was the decent bed and sofa. The dressing room was shockingly outdated as was the bathroom with the cistern running permanently. The cleaning was totally inadequate. The bath wasn’t used and covered in dust. The bedroom wasn’t dusted properly. The outside terrace wasn’t cleaned and the state of the stonework showing reinforcement rods. In addition with no outside security anyone from outside could walk in through the golf area, up the stairs and access the terrace over the low wall. No consideration has been made to secure this and adjacent terraces. I have stayed in many Meliá properties and would say Benidorm Melia is in a much better state. Better Level lounge and exclusive terrace area, snacks and better service. So in short I would not recommend Melia Villaitana and would certainly not be returning as it is one of my worst experiences of Melia and having staying in many 5 stat and 4 star hotels in the area in Denia, Altea and Benidorm, they are far better. My answer to you would be the hotel needs to close and totally refurbish to live up to 5 star standard.

Attended an international conference at this dreadful hotel. My bedroom was run down and shabby and worst of all not clean. The staff were unhelpful and in some cases very rude. The food was bland, lukewarm and generally well below standard. Worst of all, I left an expensive item of clothing hanging in my wardrobe which the hotel couldn't be bothered to locate let alone return. This is the worst conference hotel I have ever stayed at. Obviously these terrible low standards would also make it a very poor leisure choice. Best to look elsewhere - I stayed a couple of nights at the Barcelo hotel 10 mins away which was much better.

A family of 14 we emailed months in advance for 4 rooms together we ended up with 3 rooms together and 1 the other end of the hotel even though hotel was not full If your travelling with children they is nothing at all for them to do apart from the pool no children’s entertainment at all We was all inclusive and they try and charge you for everything you have Make sure you check your print out bill at the end of your holiday Reception staff very unhelpful no information about the hotel or even how to find your room Asked 4 times about booking the spa gave that up in the end

Booked for one week on our 4th day a family holiday of 14 Nothing in the hotel is open no entertainment and no kids club nothing Only thing open is the swimming pool We are all inclusive and still try to to charge us for everything we have We have asked 4 times for information about the spa we have gave up on that On checking in that was a nightmare no information given about the hotel The only thing the hotel seems to care about is private events Emailed way in advance for rooms together 3 together 1 other end of hotel First time on holiday that we are looking forward to going home Will not be coming back and definitely don’t recommend this hotel

Hotel is showing a little signs of wear around the edges. That said, it is immaculate and there were loads of staff on duty. The hospitality staff in general are friendly and always going out of their way to cater for you. They were always full of smiles which made our stay very relaxing and enjoyable. The residents lounge with free snacks and drinks is a fantastic touch. The hotel is huge and it’s very easy to find a little space if you want to get away on your own for an hour or two.

Uncredible experience! Me and my fiance stayed at the level at Melia villa itana, and I can almost promise we Will be returning guests! The area is incredible calm, even when the hotel had 92% full we felt almost alone in the arena. Evrything was clean and food was very good! Staf from the hotel was very helpful (specially Ancuta) she made sure we didnt missed out on anything and was very informative, personal, friendly and professional. And then from ”the circle” from Melia group, Emelie was out of this world helpful! She was reachable always (even when she was off from work) and someone that always had the answer or that found out what we needed help with. I wish all resorts had an Emelie! The whole cirkle team was outstanding, but an extra star to Emelie !! See you soon again Melia villa itana Five stars from Louise and Craig