Hotel Brisa

We booked this small hotel for an overnight stay to see family on holiday in Benidorm. Great location on the beach, huge room with two balcony’s. Good view over the beach with an adequate balcony at the front and a small balcony at the side. Excellent receptionist and staff. We had lunch here and could not fault it, the breakfast in the morning was good too. Parking was at the Casino carpark around the corner and was easy to find. A family run hotel since 1959, we even met the owner that has run the hotel since then and lives on the top floor. We have already booked to go back, recommended

Beware of the milk cartons in the restaurant. After having my morning muesli, I went with friends for a walk, when I returned I was seriously ill, I was vomiting and in a space of 4 hours loss conscious, I had diarrhea too. Out of my 4 day stay I was in bed for 3 of them with food poisoning. I did complain at the reception desk but, it seemed no notes were taken concerning this. On checking out I was charged an extra €6 I asked why, it's cos we had extra coffee pods? We were in a suite, only a coffee machine, with 2 pods on arrival, we presumed these got refilled daily, so when it wasn't refilled we went to reception and asked for 6 more for the 3 mornings we had left there. So request a kettle and buy your own tea & coffee. I've since sent an email and had no reply. The milk once open must be refrigerated, I'm guessing it was left out until the following morning as this milk is purchased off the shelf, not from a fridge. The housekeeper was very good she came cleared all my bedding, which was covered in vomit and remade the bed and left fresh towels, we obviously tipped her for dealing with the mess. Apart from that hotel was clean, quite noisy if they have entertainment on, which we could hear but, we were on the 1st floor. Just a shame my first visit to Benadorm and only got to spend one day enjoying the beach, shops and a visit to the old town. I'll never stay at this hotel with their couldn't careless attitude but, I will be back to Benadorm.

I've been to Benidorm a couple of times, walked past this hotel and thought it would be a nice place to stay! It's in a great location on Levante beach, it's a smaller hotel which I always prefer as it's easy to get around. The rooms aren't luxury as such but they are modern, have everything you would need and are really clean. The bed and pillows were comfortable and the side sea view on the balcony was lovely and relaxing. We had dinner bed and breakfast and we're really pleased we went for that option. The food was very tasty, I think there could have been a little bit more choice for salads and fruit such as more types of melon but that's just my own preference. All the staff including reception, housekeeping and restaurant/bar staff were friendly, helpful and are hard workers. They always said hello. Blanca on reception was great and very helpful and informative. We also appreciated being able to leave our luggage before check in and after check out. Thank you for a great stay and we will hopefully be back again soon!