Hotel Servigroup Venus

Great locations very friendly staff nothing too much trouble half board option was excellent really nice food highly recommended

great

We are currently at the hotel on our final night of our week here in Benidorm, staying at the Servigroup Venus hotel on a full board basis. Good hotel that is spotlessly clean and tidy. Very friendly staff, especially the restaurant manager at the front of house, and the ladies who clear your tables. Great location and in an area that is reasonably quiet considering the number of bars that are nearby. Rooms are small and a tad dated but are comfy. Flatscreen TV has 5 UK channels. Balcony door does not stay open on its own but can be propped open by using one of the plastic chairs that the balcony has. The bathroom is small but fairly modern. A lot have commented on the bathroom doors being frosted glass and can wake up your partner in the night if you switch on the light, but wasn't an issue for us. Shower and sink have plenty of hot water, but be careful as the shower did go from perfect to ice cold, or scorching hot, in a matter of a second every time we used it. So, the pressure and availability of hot water is not an issue, but getting blasted by either ice cold or schorching hot water for a second or two is a very real issue that happened to us on multiple times. The pool area is good with a small bar area. There are plenty of sunbeds available during our stay, but it was early April, and the temp only ever reached a maximum of around 22 clesius, so the hotel was not at full capacity and there were not many people sunbathing. The restaurant serves three meals a day if you're booked on full board. Breakfast is the best of the three services, but I wasn't overly impressed with the selections available for lunch and dinner, to be honest. I've had better food at other hotels, but the quality wasn't the issue. It was the choices that I thought could be better. Overall, we liked this hotel. It is very well run, has very efficient and friendly staff. Is comfortable and is in a great location, just a 5 minute walk to Levante beach and local to the Benidorm bars etc.

22nd to 29th March 2025, our third visit to this hotel, given room 627, overlooking the pool, everything about this hotel is spot on, staff are very professional, rooms spotless, location everything in walking distance, breakfast is full on British, proper bacon, plum tomatoes etc, evening meal we would normally eat out a couple of nights on half board, not here the food & choice is beyond excellent.

Hotel staff were friendly, helpful and polite and room service was great. WiFi was a complete waste of time for the entire week, was either down or searching continuously, not good if you rely on this. Rooms clean, but a little snug. Shower nice and powerful but water temperature could be up and down. All guests offered a New Years Eve gala meal free of charge, irrespective of what board, nice touch. Pool area clean and tidy and plenty of comfortable seating around the Hotel. Breakfast is plentiful and plenty of choice.

We have been returning customers for many years Found the cost saving this trip let the customer experience down badly. Went from express transfer to an economy transfer. 3 hours from plane to hotel . If they have notified us, we would have booked our own transfers. We tried to upgrade the transfer on the way home, willing to pay, which they could not do but told us we would be the last pick up . That didn't happen 3 hrs driving around benidorm in the middle of the night. Also, there are a lot more groups of guys and girls usually not allowed, I thought, so I couldn't relax around the pool a lot of days? And the food was running out in the morning and evening. Not eoungh staff for the amounts of people. I'm used to love this hotel, but I'm not sure I will be back. If you intend to stay in any of the serv group hotel book , your own transfers do not use an economy transfer . Express transfer a local bus or a taxi . Lost a day in travelling to and from the airport.