Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

The staff has been very polite and helpful however the food quality and price at the restaurant is shocking. Very high prices and low quality ingredients. The soft drinks and coffee are €6 per drink. We paid £2 per piece of bread and butter each at the restaurant and the same at the bar. I was hungry so had to order some croquettes at the bar and they tasted awful, probably frozen and this was €18.50. This is a 5 Star hotel and the food is not to that level, and has I can see other guests felt the same. The buffet was nice €60 per person and they had a good variety of food however, was only open from Thursday to Saturday. The bedrooms are standard and nothing special, the Tv is very old, early 2000 and only a few channels and I cannot cast anything from my phone. The gym is old and tired with only a few machines. The positive are the architecture, the gardens and the Koi ponds and the swimming pools that give a nice atmosphere. If you are staying here you might consider taking a taxi to the near shopping centre, they have a big variety of restaurants.

We went to Asia Gardens for Christmas. The hotel is stunning. And rooms are spacious. We wanted interconnecting rooms but they gave us connecting rooms from the outside. If you want interconnecting rooms do request them from the inside. They did rectify this for us. They had the most amazing buffet on Christmas Eve and Christmas Day. But being vegetarian we could not enjoy this. It was extremely meat heavy. The executive chef Martin was great and made us vegetarian food but when having a Christmas buffet it would be good to have a few items rather than just one veg item brought to the table. In low season when the buffet is closed you can go to an a la carte restaurant where vegetarian food is better. Just be aware the food is very expensive so half board is a good option if you’re not vegetarian. I do appreciate the effort Martin made with us and if you have special dietary requirements you should insist on speaking to the head chef. It is very hard to get to speak to them but when you do they will do what they can to cater for you. I would personally like to thank Lucia for everything she did for us. She helped us a lot with sorting out the food, our interconnecting rooms etc. If it wasn’t for her our concerns would not have been sorted and the trip would have been a completely different experience for us. With a baby and toddler interconnecting rooms were a must for us. It would be beneficial if more staff could be trained to have the same customer service level as Lucia. Personally I’m not sure we would return until the kids are a bit older as it’s not the most baby friendly hotel. The kids club was good with daily activities and a play area. Rooms were kept clean and house keeping was very good. The toiletries were from The White Company and of high quality. The hotel was decorated nicely for Christmas with beautifully decorated trees around the hotel. Overall we had a great time and enjoyed spending Christmas at Asia Gardens thanks to Lucia and Martin.

Our stays here are now into the double figures since 2013 and it remains exceptional. The quality all round is second to none. Amazing pools. Cocktails. Breakfast. Service. Rooms. It's all fantastic. We recommend a hop to Altea Old Town - a super place to visit with brilliant restaurants. See you next year AG