HappyTraveller100008
12 september 2024
We just came back from a 5 night stay here, including The Level. The greeting when we arrived from staff was fabulous, informative and friendly. Our room was nice, a little dated, but did the job - we had a wrap around balcony which was wonderful. Good air con and powerful shower. There was no extractor fan (or it just wasn't working) in bathroom so mirror took ages to clear and was the only one to do makeup in. It was also not a very well cleaned mirror. Mini shaving mirror light didn't work. Shower gel, shampoo etc was lovely. We did notice that our dirty cups did not get taken out of the room by the cleaner which was a bit annoying. We were all inclusive and had no issues or complaints here. Food was yummy and plentiful, waiters were fairly attentive. I did notice a lot of the wine glasses unfortunately weren't very clean (same for The Level). It would be nice if there was a drinks dispenser machine rather than glass bottles from an eco friendly point of view. We did not have any trouble with getting sun loungers on any of the days. Entertainment was really good and again the staff/entertainers were super friendly. The snacks and drinks at The Level were a great addition. Great to have a separate area to get breakfast in the morning as the main food hall seemed quite hectic at this time. WiFi great all around hotel and gardens. The pool area is one of the best I've been to. Only complaint here is The Level part of outside is grass so can get a bit muddy. I would say that this hotel (communal areas and rooms) is in need of an update/general touch up in places as it is starting to look tired (scuffs on walls, rust on shower pole, watermarks on walls etc). This, of course, did not make our holiday any less enjoyable but just worth noting. I would definitely say this is NOT a 4 star or luxury hotel - I would not rate this more than 3. When we left, we had to check out at 5am - we didn't know whether to check out at the level or main reception. When we enquired the day before, the lovely lady at The Level let us know it would be main reception and offered us a picnic breakfast to be ready for us the next day. Unfortunately in the morning it was not there and the guy on reception had no record of it. Other than this mishap, couldn't ask for more staff wise. Did not like that greyhound racing was advertised in the lifts due to the cruelty and abandonment of the dogs related to this. It is worth noting that other reviews have stated that Brits get treated as second class citizens here, in NO WAY did we experience this. The highlights of this hotel would have to be the amazing and friendly staff, and the fabulous pool. Downsides were upkeep of the hotel and overall cleanliness. This said, we would definitely be back again but would hope for a more refreshed and upkept hotel and room.
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