Hotel Gold Arcos

What a lovely hotel and staff, booked through Jet2 and included full board meals basis which was an absolute bargain. Hotel has a great location, close to Neptune's (Benidorm fame) and a short walk to the beach, 2 mins. Hotel has a lot of other great features, fab roof top bar and infinity pool, great piano bar and barman, restaurant is excellent with nothing too much trouble, in particular Marilin and Lales always at hand making our stay more typical of a five star resort.

Staff very friendly and helpful. Stunning hotel in a very good location. Room was clean and ready early. Free welcome drink for booking direct was a nice touch. Breakfast OK but evening meal could be better. Will defiantly be staying again.

Just returned from gold Arcos Hotel celebrating my 75 th Birthday… The hotel is nearly perfect …could not fault any of the staff ..from reception..pool bar…dining room …arches lounge they were all excellent…Our room was the best that we have stayed in in Benidorm….The worst thing about this hotel is the food Sunday night 26th (my birthday) the food was absolutely disgusting very little choice ..waited ten minutes at the cooking station for chef to arrive ..the steak we had was uneatable …worst food we have had in Benidorm such a shame 😞 …would we return to this hotel only on bed and breakfast basis ..😞😞

Receptionists cold and unfriendly, doesn’t seem staffed properly when the hotel is busy - we couldn’t even check out properly Room super, we had a platinum room, huge balcony , two sun beds , sea view 👍 Bathroom a little small but a superb shower, room cleaning acceptable , towels changed and bed made, not much more Could write our name on the bedside table by the time we left Restaurant food disappointing due to lack of choice , and ambience poor, no windows and empty most of the time No Wi-Fi , however the lounge bar on the first floor was very pleasant The ground floor pub / bar The Royal Arrow best avoided however Loud music from lunchtime onwards blasting out and we were accosted every time we went out by people dealing ***** on the corner of the street Will not return

On arrival following an early flight from the U.K. as expected, we were told our room wasn’t ready, we left our luggage in Reception, then about 2 hrs later they rang to say our room was available. The layout of this hotel, is not as you may expect from some of the other hotels in Benidorm, the reception area is quite small with just a small seating area, no bar or toilets available in the reception vicinity.. There are 2 bars available in this hotel, one is situated on the roof of the hotel, called the sky bar, the other is a cocktail lounge, where they offer some nightly entertainment. The restaurant is on the ground floor, with no outside seating area and no toilet facilities available. The rooms are bright and airy, with 2 large double beds a bathroom with walk in shower and a balcony. We were allocated a room on the 7th floor, with a lovely view of the surrounding area and sea. Large bath/hand towels, toiletries, robe and slippers, free WiFi, safe, iron and ironing board are provided in each Gold room allocated, with towels and toiletries replenished each day. We were staying on a bed and breakfast basis, but you can also upgrade to half board or full board at an extra cost. Our advice if visiting this hotel out of season, is to avoid half or full board as they only offer a buffet service which is very limited with food choice. Overall, we thoroughly enjoyed our short stay at this hotel, but if visiting Benidorm for longer than 4 days, we would go for a more controversial hotel where you had access to a lounge/bar area at Reception and had the facility to enjoy your breakfast and a cup of coffee either sat inside or outside the restaurant.

Hotel itself is really nice, good size rooms and good quality rooms. However it’s very quiet and no real atmosphere, bar staff will make foreign customers wait for drinks whilst serving others. Very poor as so much potential here. Was going to stay few more nights but now cancelled to go to another local hotel that has better customer service. Real shame as it’s only thing that lets this down as a top hotel in the resort.