Margaritaville Island Reserve Riviera Maya - An Adults Only Karisma All-Inclusive Experience

Great hotel

Staff excelente!! gracias por las atenciones en todos los Outlets volveremos pronto.

AMAZING!!!!!! The bartenders are fabulous, we had drinks before we even ordered! They knew what we would like and kept our cups full all night! The whole pace was amazing and we will be back! The bartenders were so fun and entertaining!!!!!!!!

We booked the Butler level and had the best butlers ever Enrique, Karen took excellent care of us. ❤️Coral reef room was amazing , loved every minute of our holiday , hotel very clean , staff all Friendly and helpful , had the best bbq thanks to the chef 🧑‍🍳 spa was amazing.

An exceptionally good 2 week stay - I literally have nothing negative to say about this resort! We’ve spent 9 weeks over the last year in Mexico, and this was the very best resort in my opinion. Firstly, this is the cleanest hotel I have ever stayed in, and we have literally travelled the world. Our room was cleaned immaculately daily, and all communal areas were exceptionally clean - I saw the pools being cleaned numerous times during our stay which was a first within all the resorts I have stayed. We travelled with TUI, and the rep Karen was available 6 days a week 8-11am. Coach transfer was 20 mins from Cancun.. just be aware the road around the resort is literally in the middle of a swamp and waterlogged and full of pot holes - don’t let it put you off! Check in was fine, we carried our bags to the room ourselves and weren’t offered any refreshments, nor had they acknowledged our email prior to arrival detailing my husband’s birthday, which was fine as he doesn’t actually like a fuss! We had a standard king room on the 3rd floor with a pool and sea view - I was glad of being on the 3rd floor as the upper floors seemed to have no shelter from the rain on the balcony, whereas we were fairly sheltered, and the rain was sporadic in October. The room was exceptionally well equipped with fridge full of water, stocked coffee pods machine, and all toiletries you could need. It had both a rainfall and standard shower and hairdryer, robes, and iron and board. Emily was our housekeeper throughout our stay and was really exceptional - our room was immaculate every single day! We had 35000 points to spend in the shop to stock our mini bar during our stay, but spent the entire amount on bags of coffee to bring home, as there was no need to spend on anything else! Just go to the bar on the way to your room ;) We spent our days by the “quiet pool” which had the jacuzzis, reading and drinking cocktails delivered by Izzy. She was so friendly and welcoming. I did wake at sunrise very morning to grab a cabana, but only as I am from the UK and stuck 6 hours behind Mexican time! You would have been fine getting a sunbed at most times of the day in October, apart from Saturdays/Sundays when the majority of Americans seem to visit, and the hotel is a lot busier, and all sunbeds seemed to be reserved by 8am with no one sat at them - I loved the fact that there was nothing extra to pay for cabanas which is not often the case in Mexico. Every evening we returned to the room at 4-5pm, watched some Netflix on the fire stick, before having a couple of cocktails in the lobby bar. The lobby bartenders are masters and can make literally any cocktail you ask for - they often put on a show with fire and smoke which is cool to watch. The lobby bar before dinner often had live musicians playing violin etc, it really was exceptional. We found it stressful at the start of our stay not being able to get reservations in the l’a’carte restaurants through the conci

My stay was outstanding, great food. Great activities, Fabulous Room. The two butlers (Enrique and Joaquin) provide the best service I ever had. Took care of all my needs. I will surely visit again and again. Steak house was best ever. Outside grill for lunch brings that Bbq back home taste. Don’t forget to try the chocolate martini they are to die for.

Margaritaville is a well put together resort! Lots of activities great food and the service was commendable! We had an infinity pool suite and the room was awesome and spacious! Our butlers, Enrique and Joaquin were great! There were live bands at the LandShark brewery on site and really made it a party! Would highly recommend this resort👍🏻

What a beautiful resort! We had an easy check in process. Our room was a swim out which was so beautiful. Our butlers, Enrique and Joaquin were fantastic. We didn’t want for a thing our entire trip. The pool was beautiful. Lots of pool activities going on throughout the day. We had a wonderful massage at the spa. The food at the resort is so very good! I did miss having a beach but that is Mother Nature at work. I absolutely love Margaritaville resorts. Service,food, people, employees, the resort, all 10/10. Shoutout to Enrique, Joaquin, Idania, Ketzal, Ismerai and Maria!!! We will see you all again very soon.

Our experience with Armando, Frida, and Jassiel was absolutely amazing! Armando and Frida, our butlers, went above and beyond to make sure every detail of our stay was perfect. From personalized touches to anticipating our needs before we even asked, their service was impeccable. They made us feel truly special throughout our stay. Jassiel at Land Shark was just as incredible. His warm and friendly service made every meal a pleasure. He was attentive and made excellent recommendations, ensuring we had a fantastic dining experience. This trio truly made our vacation unforgettable—thank you, Armando, Frida, and Jassiel!