Dreams Riviera Cancun Resort & Spa

房間温控不能調風扇，衹能調温度，開着吹着頭疼，關了太熱。浴缸陳舊，肉眼可見的臟。試了兩個餐廳+客房送餐，全部都很難吃。海鮮特別鹹，魚不新鮮，薯條軟的往外滲油。泳池+沙灘上午10點開始蹦迪音樂。。。避雷

The hotel is very family friendly. The pool with the bar needs to be updated. I really didn't like that the noises in the rooms are so clear in the morning. Like the rooms would get cleaned like at 7 am and would wake me up. Some people would leave the trays in the hallways after room service and the raccoons would make a lot of noise. I also suggest they should have more taco days by the pool. And more authentic Mexican food. I had a group of 37 people and we had some issues at the beginning of the trip, but the manager spoke to me and tried to accommodate us as best as possible. There are some really nice employees, like Cisneros was amazing, Emanuel was also great, and Jaime Gonzalez great. Most bartenders were very good, but some of the host at the restaurants not so great. Overall, we had a great time.

Check in process was long Arrives in our room and the lock didn’t work, went down and had the keys reprogrammed only to return to the assigned room and they didn’t work. Went back down to the preferred club they called maintenance to repair the lock. Lock was unrepairable so they changed our room. Once in the new room the shower flooded and I he entire front of the room had water in it. Had to call maintenance again. After 2 hours they didn’t come and had to be called again. The food quality was poor, flavorless and cold most meals unless you had eggs made to order. Pools were HOT and not refreshing. No shade to cover any of them, only one preferred bar with top quality alcohol but was a distance from the pool to get to. This resort was like a cruise on the ground