Moon Palace Nizuc - All Inclusive

We were upgraded to an ambassador room which was very large , clean with a wonderful view. The service from transportation, check in, and through out our stay was excellent

Coming back! It was overall a brilliant stay would definitely come again! So much to do will not get boring we stayed for 8 days and felt like it wasn’t even enough! Food was so good in the restaurants! The room service food was a bit bland but it would do, but overall great! So many options for food! Services was overall very good and very helpful staff Used the spa the massages were brilliant! The spa was nice too! Rooms were cleaned and mini bar was replenished every day very well! The alcohol dispensers were disappointing as they didn’t dispense much to none. Echo friendly but that meant they only had bar soap for body. Good shampoo and treatment. Pool was never too crowded so much space and wasn’t fighting over a sunbed. Child friendly. The bath in the room as clean and the jets were clean. Golf carts to get around and shuttle buses to lobby to lobby. There are many animals around the resort but clauses no problems. Staff were never pushy for tips which was nice so we could give them in our own time and when we thought they deserved a tip. Pools a mostly clean small debree on the floors but they can’t help that from the tree leaves ect falling in all the time. Cafe was great sweet treats coffee and tea all for free ans good!! Are allowed in the pool at night at your own risk! Overall would highly recommended this hotel for family and friends to go to! Great hotel!

My stay at Moon Palace was phenomenal. I absolutely love everything about this resort. The staff was very very friendly and welcoming. There was plenty of food, restaurants and activities. The grounds and rooms were nice and clean. Alejandro at PePe's was the best. I will definitely be back

Exceptional service, facilities, staff and dining options. Resort was beautiful, well maintained and spotless. Pool staff was the best, so friendly, funny and competent. Would definitely recommend this resort and will return.

We were very pampered and everything was taken care of. The food is amazing. All the restaurants we tried are so good in terms of food and service. The waiters and waitresses are all attentive and friendly. The resort environment is clean, calm, and family friendly. My family especially enjoyed the wired lounge and mini golf. The only downside is that the resort is far from any form of public transportation. The only way is to take a taxi out, which can be expensive. If there can be shuttles taking us to shopping centers or some tourist spots close by, it will be much appreciated.

The rooms were nice and the Nizuc was quite. The cleck in line was terrible and the check in staff told us that we only requested the Nizuc and then put us in the Sunrise.