Racv Royal Pines Resort Gold Coast recensioner

Beautiful view from room, lobby staff all looking sharp, service effective most of time, keen to solve problem when you bring the problem to their face. Yet first resort/hotel I encountered that seemingly outsourced their phone service to somewhere else, every time I call, in room or outside, I would be told a “case” would be lodged in the system and passed to other staff who didn’t actually show up to fix the problem. In the very contrary if you go to the lobby and talk to the sharp looking folks there they get you problem solved/question answered right away. Odd.

Royal Pines was amazing! Free parking on-site, top notch customer service and there are swimming pools to relax in. We saw there was a gym, playground with a large bouncing mat for the kids and a water park next to the large hot tub. They offered is a discount for their buffet breakfast (discounted from $29 to $30pp). We stayed in the spa suite and our room had the most amazing views - this is a photo from the bathroom window. Maybe the windows need a bit of cleaning but apart from that we would not change a thing! Love how all the important information is explained clearly on the TV in the room. The room was massive with a safe, closet for hanging clothes, bar fridge, kettle, tea & coffee, couch, desk and an extra seating area near the foot of the bed. Our spa was very nice and blew some strong bubbles - remember to bring your shower gel/bubble bath. We have previously tried their restaurants, Videre (high tea) gives you a fabulous view of the landscape! The Japanese restaurant provides impeccable customer service and delicious carefully made dishes - loved everything we ordered.