Spark by Hilton Bensalem Philadelphia

Experience was not the best, walk in to check in, staffs were outside smoking, had to wait…. First room I was in was not the room I reserved, had to go back downstairs to check my reservation. I was placed in a second room without working toilet, room wasn’t properly cleaned, key card didn’t work when we try to enter our room, had to go downstairs again, other customers propped back door of hotel open for homeless/druggies, etc…..This hotel need safety, cleanliness reassurance ….

I had a very pleasant experience, staying here. The woman who checked me and was very compassionate and understanding towards the situation I had prior to. I'm not sure why I didn't book here in the first place as I am a Hilton rewards member.. I will stay here for sure again. Everything was very welcoming, including the staff.

This hotel is fairly new and is very clean. It is bare bones with no dressers and small bathroom. Beds were comfy. Linens were micro fiber. The breakfast was fresh assorted breads, cereal, yougurt, and fruit. No hot items. We enjoyed our stay. Staff was helpful. Rosa who helps with breakfast was very solicitous and kind. Nice place for kids.

Very thin walls, occupants conversation and lights in the hallway made for a restless sleep. Maid staff, kitchen staff were kind and accommodating. Workout room just too small to accommodate more than one person at a time. 2 floors are problematic for someone who feels safer in taller buildings

I wish the pool water was much warmer, seems heat was not on for the pool. The hot tub temperature was too hot. also other guess was allowed to bring in and play music while the security guard sit there and said nothing, which disturbed us. there were also vaping, Property can check there camera they will see what i am saying, Over all the room and parking was great, we park rite by our room, room was clean and spacious, front desk and breakfast staffs was very polite.