Red Roof Inn Benton Harbor - St Joseph

It’s was a vary spacious but the front desk was extremely rude I had to wait over night to get a plunger for my tolit

No coming back I booked a 2 bed room and requested a first floor. The first unit #137 was in the back of the property and smelled like moldy and musty. The water pressure was a joke (non existent). Horrible. Went to the lobby and told the front desk parsing that the room was unacceptable. Gave me a room on the second floor that was better but still dirty. The is poop on the wall across from the toilet. There was no soap and the Lewis liquid soap made a mess on the sink counter. Happy that i didn't bring my black light to see how dirty the room really was.

Where do I begin… we stepped into our 100% smoke free environment that features cigarette ash covering the floor both headboards. In attempting to clean those off, we watched them fall to the floor where we noticed what I can only guess was the previous tenants sock. Being that we traveled for a few hours since our last stop, I rushed I to the bathroom to use it only to find a cockroach taking laps around the toilet bowl because the water was still running as the toilet float was stuck. To be honest, we were a little jealous considering the inn did not provide the same amenities to its regular guests. We immediately called the front desk to inform them it wasn’t us so we wouldn’t be charged and they quickly assured us they knew, as “they been having issues with that”. While I didn’t expect a complimentary stay, a discount would have been nice. Leaving the first morning, we stumbled over the neighbors takeout delivery they did not finish. While it is understandable it was not yet cleaned up, the fact that it remained nearly 12 hours later when we returned was a bit concerning! The shower had complimentary shampoo but no body wash. We’re guessing it was because the DollarTree towels they invested in were sure to exfoliate any skin that wasn’t cleaned. On the bright side, the poorly cleaned fridge did provide some sort of overflow from whatever fast food containers contents it had. But it was super cold! Overall, I would rate this stay at a 1 out of 10. Do not recommend!