Gästanvändare
17 september 2023
During our time in April 2023 at the hotel we stayed in the pool suit, which consists of two seperate bed and living rooms each connected to the outside area with pool and backyard and more living space. Our children stayed together in one room while I shared the other with my wife. At night we left our door unlocked, as our kids sometimes came to our room. We felt safe there because auf video surveillance, high walls and security personal in the hotel area.On April the 21st the hotel staff woke us up around 6 a.m. Because our children`s room door was wide open and some of our belongings were found in the outside shower. That includes a purse with its content spread out, our credit cards and ID`s. After going through all our stuff we were missing besides about 500 euros cash, credit cards, our SLR-Camera, camcorder, perfume bottles and cheap jewelry from the kids. We immediately blocked all our bank- and credit-cards, the hotel manager let us know that he informed the hotel security and the police. After a while the head of security came to us and introduced himself as a former police officer, he informed us that false statements and feigning crimes are a criminal offence in Sri Lanka. According to him this kind of pattern in a crime was really uncommon and the security cameras didn`t record anyone entering the suit and pool area except us and hotel personal, which is why he recommended to overthink going to the police and file charges. So apparently they did not contact the police before. We then asked him if he was implying that we just pretended the robbery and that we indeed would like to fill the charges. I then went to the police station in Bentota together with the hotel manager and the head of security, where I told the police everythring that happened, but not before the head of security talked to the officer in private. The first thing the police officer told me was again a warning that false statements or feigning crimes are a criminal offence. He then ordered three of his collegues to get to the hotel with us, where they looked at all our rooms, asked us many questions (like if we have any other open bill in Sri Lanka, and how high the one at the hotel was), and documented everything. The hotel manager functioned as our translator throughout the whole process and so we were never sure if he translated it correctly. He later informed us that a staff member of the hotel was going to be there watching us pack our things, and yet again we told him that we had to be ready to leave the hotel by 4:30 p.m. Because our driver was going to pick us up to get to the airport on time. At around 3:30 p.m. I asked the manager to use their hotel computer to do an online transfer to pay our bill (for drinks and food, the rooms where already payed in advance). Sadly it was not possible to online transfer the money abroad, which is why we contacted our travel agency through our driver. The headmaster of the travel agency talked with the hotel manager
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