Fletcher Hotel Restaurant Erica

Good hotel with excellent staff. Rooms and communal area are good quality and have everything you would expect, TV, kettle etc and a good swimming pool Food was good standard as and waiting staff were exceptional, if I was being fussy service was v slow but I had a a group of 20, staff were friendly, helpful and made the stay a good one - strangely the Hotel does not have a bar so you order drinks at the table isolated location if you like that sort of thing

This hotel is definitely not worthy of a 4-star rating: 1. We made a reservation for one room, including our dog. We got a written confirmation that our dog was welcome. Upon arrival however, the receptionist, an older man that hardly speaks English, told us in a rude way the dog was not allowed. When we showed him the written confirmation, he simply stated that there was a policy change after our reservation and that we were called about this one day before our arrival. We politely asked to speak to the manager, who could not be found, after which another employee had to fix the situation. The receptionist hardly gave us a look, acted as if we tried to smuggle our dog in, seemed to be bothered by non-dutch speaking people showing up at this desk (how dare those foreigners come to a hotel!) and never apologized for the miscommunication about the dog policy. 2. ⁠We sent an e-mail to bring the rude behavior and the shabby policy change communication to the attention of the management. They’re response was completely off-topic, not addressing messing up with the policy change, or the rude receptionist, but instead focusing on a minor detail in our e-mail. 3. Something we would normally not complain about, but also not four-star worthy; this hotel also serves mediocre breakfast. Dry baked eggs, watery juice, etc…

Worse experience ever. Grumpy service. Disgusting rooms with broken lighting elements. Horrible stained carpets. Broken taps in bathroom. Tasteless breakfast with powder eggs and cheapest marmalade. NEVER again in my life although nice location.

Ticks most expectations for a 3-star place. Spacious rooms, good bathroom with separate tub and shower; however water pressure and temperature can fluctuate largely, hence not a very comfortable shower. Many smaller maintenance issues on the furniture and windows too, however none really disturbing (except the water temp). Good Wifi. Friendly reception staff, nice hotel pool with outside terrace, and good and varied 3-star breakfast buffet with some hot dishes and plenty of fruit. (Dinner is another story, see separate - underwhelming - review). Great place for forest walks and also (until late 2024) visiting the Afrika museum. Good bus connection to Nijmegen city (10 mins walk).

Stayed here for one night with a large group visiting Nijmegen. The room was large and comfortable, though it could use some modernization. There was a small balcony offering a very nice view of the outside. I left the window open with the curtains closed overnight to get some colder air in, but wasn't disturbed by either insects or traffic noise. It seems the hotel is in a very calm area. Parking outside was free. The bar and restaurant staff were very pleasant and fast. Our only negative experience was when checking in: this took forever, even though we had booked in advance. I wish the reception staff had been better prepared to receive such a large group, having the keys ready at our arrival.

Onze ervaringen met de Fletcher keten is niet positief dus waren we een beetje terughoudend om dit hotel te boeken. Maar uiteindelijk vanwege de goede ligging toch geboekt en daar hebben we zeker geen spijt van. De kamer is zeer ruim en gerenoveerd (incl badkamer). Hij ziet er mooi uit en is voorzien van alle gemakken. Enige minpuntjes kunnen zijn: balkon kan 1 stoel op, geen minibar en airco. Ook het ontbijt was goed en uitgebreid. Restaurant is ook gezellig en gerenoveerd. Het blijft Fletcher dus niet luxe maar wij vonden dat de prijs kwaliteit goed is en zouden het zeker nogmaals boeken.

Het hotel was geweldig ,aardig personeel we zaten op de eerste verdieping grote kamer met een prachtige badkamer ,wel iets zachte bedden maar de locatie was prachtig alleen vond ik het raar dat je uit het menu kon kiezen en voor je carpatio bij moest betalen

Prima verblijf gehad in Fletcher hotel Erica in Berg en Dal. Uiterst vriendelijke medewerkers, een schone gerenoveerde kamer en een prima ontbijt. Wat speciaal genoemd moet worden is de kwaliteit van de koffie! Prijs/kwaliteit van dit hotel is prima.

De kamer was opzich prima en het ontbijt ook. Je betaald weinig, maar dus verwacht je er ook niet te veel van, dat vind ik ook prima. De reden voor mijn slechte beoordeling is dat mijn chromecast is gestolen. Ik heb het hotel de dag na mijn bezoek gebeld, omdat ik mijn chromecast vergeten was, maar ze vertelde mij dat ze me niet verder konden helpen. Ook waren ze op de telefoon erg bot. Al om al de service was erg slecht!