Fletcher Hotel Restaurant Erica

Absolutely terrible service, rude, racist and unprofessional receptionist especially the blonde woman. Staying for 11 nights, I'm not here to be disrespected on my own money. Will make sure none of my colleagues will ever stay here. Rooms are not clean, average breakfast. Stay away of this hotel

This hotel is definitely not worthy of a 4-star rating: 1. We made a reservation for one room, including our dog. We got a written confirmation that our dog was welcome. Upon arrival however, the receptionist, an older man that hardly speaks English, told us in a rude way the dog was not allowed. When we showed him the written confirmation, he simply stated that there was a policy change after our reservation and that we were called about this one day before our arrival. We politely asked to speak to the manager, who could not be found, after which another employee had to fix the situation. The receptionist hardly gave us a look, acted as if we tried to smuggle our dog in, seemed to be bothered by non-dutch speaking people showing up at this desk (how dare those foreigners come to a hotel!) and never apologized for the miscommunication about the dog policy. 2. ⁠We sent an e-mail to bring the rude behavior and the shabby policy change communication to the attention of the management. They’re response was completely off-topic, not addressing messing up with the policy change, or the rude receptionist, but instead focusing on a minor detail in our e-mail. 3. Something we would normally not complain about, but also not four-star worthy; this hotel also serves mediocre breakfast. Dry baked eggs, watery juice, etc…

Stayed here for one night with a large group visiting Nijmegen. The room was large and comfortable, though it could use some modernization. There was a small balcony offering a very nice view of the outside. I left the window open with the curtains closed overnight to get some colder air in, but wasn't disturbed by either insects or traffic noise. It seems the hotel is in a very calm area. Parking outside was free. The bar and restaurant staff were very pleasant and fast. Our only negative experience was when checking in: this took forever, even though we had booked in advance. I wish the reception staff had been better prepared to receive such a large group, having the keys ready at our arrival.