Sather Berkeley, SureStay Collection by BW

Unkind service, irresponsible response, avoiding mistakes. We rented a room and stayed overnight. However, there was a problem with the water tank in the toilet, so we had to refill the water tank ourselves with a bucket to flush it everytime. It was very embarrassing and confusing, but the desk staff told us there was nothing they could do about it because it was night, and to contact their manager in the morning. We waited and had to check out with the inconvenience until the end. However, the staff in the morning also told us that there was nothing they could do about it because we had made a reservation at the agency service and told us to contact the agency service. They didn't care about our inconvenience, were rude and irresponsible, and never saw a smile. We contacted the agency service and connected with the hotel, but the response came back that the hotel had never received such feedback from us. We complained twice! We were not compensated properly and the small amount of points the agency service gave us were all we received. They are rude, unkind, and do not see any wrongdoing. It was the worst hotel we have ever experienced in our lives. Do not come here. That should be better to sleep the little bench in front of this hotel.

Overall it is a great experience.

美國常見的汽車旅館的感覺，木質房，隔音差。就在大路邊上。本來定了四天，第一天入住後發現床單上有污漬，實在受不了聯繫攜程取消了後面三天。 早餐就是到前台的辦公室搞一點東西回房間吃。 前台的小哥人還不錯，我10點就到達了，他給我做了提前入住。後來收到投訴他很不爽，可能覺得對我已經夠好了。不怪他，是酒店的衞生和安全狀態我真的受不了， 唯一好處是位置好，走路到伯克利大學不用10分鐘，附近就有超市。 如果價格低於100美金可以考慮，接近200美金的價格這個條件性價比太低了。