Premier Inn Berlin Airport

Neues und sauberes Hotel, schönes Bad und schöne Ambientebeleuchtung, für einen guten Preis. Sehr weiterzuempfehlen

Sehr nahe an der S-Bahn Station. Modern eingerichtet und schnell am Flughafen. Eigentlich auch sehr gute Verbindung in die Innenstadt und das Hotel liegt in einer ruhigen Lage

距離機場很近，價格友好可以坐S線打車不太方便等待經常超過15分鐘。性價比高，前台熱情度不夠

很好的酒店，下次還會繼續入住

On arrival I was welcomed by a very vriendly staff member. He told me as I stayed for 10 nights he would give me a comfortable/more spacious room. After 1 night I noticed my airco wasn’t working but when I told it to the staff they said they would put it on from their system and it would work (they send me up to my room like this at least 10 times the first 3 nights) and after they finally gave me a new room in which it wasn’t working as well (they said they were trying to save energy then) so I stayed another night in a 28degree room. The day after I asked to change again and they finally gave me a room with a partly working ac. Staff members going back and forth from reception to the bar/restaurant didn’t help as well. The rooms are spacious and relatively clean (saw some bugs moving on the carpet) and the bed is really comfortable. Breakfast, another disaster… again a big shortage of staff. This morning at 9:30 (breakfast is until 11) there were 5 pieces of bread left for a full breakfast room, I almost didn’t dare to take one. All the tables are left dirty so not inviting for people arriving. Everything goes so slow. And finally besides 2 staff members at reception and maybe 1 at breakfast, I only saw staff members being unhappy/unfriendly (and I already saw a lot the past week). This being said I’m a bit dissapointed staying here for 10 nights. (And as I work in aviation I stay in hotels all the time)

My stay at this specific Premier Inn is ranked as a stand out for hotel excellence in customer experience. Upon my arrival was a warm welcome and fast check in by Kristoff and Ariadna. The room was in immaculate condition, it was super cosy, and I had some really good nights sleep. Breakfast was delightful with Albert at hand to help navigate the buffet. Also, I was fortunate enough to have Celine assist me with some tourist stuff. Luca helped me check-out easy. I have nothing bad to say about this hotel, you have an excellent team who contributed to me having a great city break in Germany. Thank you