Mercure Hotel Berlin City

Nice and clean, good price for value, close to public rail network

Nice hotel in good location, walking distance to Berlin Wall and public transports just opposite hotel .

Great place

The location is great cause it's super close to the tube and tram stations. However, the Wi-Fi connection is unstable in the room, and the room is kind of hot at night. Overall, it was a pleasant stay, and the staff were friendly!

Hotel with basic facilities for the night. stayed 3 night but checked in with a toilet that is not clean and also soap lasted only for first night. No room cleaning despite calling housekeeping and putting a sign up - staff just passed us what we requested for. Service needs huge improvement especially guy on duty on 9 Aug, 2200. We struggled with accessing our room every single time. Room key only work for one entry and we had to go down to get it validated each time we enter. Dont get me started about the inconvenience - staff’s attitude made things much worse. He didnt bother with basic greeting, making eye contact or bother explaining why such an inconvenience was caused. Instead, in a harsh manner and bad tone, said we can call if there are issues. how can we call if we are stuck outside the room? Pros: luggage storage facilities, welcome drinks.

Located 2 tram stops away from berlin central station. Toothbrush and paste not provided (but I think can be requested from the hotel). Room is clean. Small but comfy.