NH Collection Berlin Mitte recensioner

I had a lovely time and would go back again the facilities were amazing and the staff were very helpful

Excellent location , modern clean hotel. Great cocktails .tea and coffee not refilled in room , however asked at reception and they gave us more.

Overall I like this hotel. However the service by 1 rude receptionist should be improved. check in experience was ruined by lady receptionist. Service at reception The full payment including city taxes have been paid via my credit card upon booking. The payments paid and breakdown including city taxes are stated very clearly on the booking voucher. However despite this, I was asked to pay a deposit of amount close to Euro 600 which was the full amount of my stay that was paid using my credit card. Upon asking, I asked the trainee/Lena why I have to pay so much again when I had paid the full amount via credit card. Lena then checked with the another lady receptionist on the deposit that should be secured. However, this lady receptionist informed us to pay a deposit of euro 50 which I have no issue. However, she rudely informed me that I have to pay city tax. I told her that it has been paid and I showed her the booking voucher which clearly shows that city taxes have been paid. But she informed rudely that the amount was charged in other currency, not Euro. Seriously, when I heard this, I was shocked with the “intelligence” of this lady receptionist. She needs to be educated on what is “foreign currency equivalent” and to have some common sense. I disputed this and insisted that i had paid the full amount including city taxes, which was stated very clearly on the booking voucher. Lena agreed with me and reiterated to this lady receptionist that the booking voucher indeed stated that all payments including city taxes have been paid. Thereafter, the lady receptionist left rudely without any apologies. The receptionists should be trained and their service should be improved. Firstly, they should have checked that I have fully paid and should not secure a a deposit of almost euro 600. Only when I asked, they rechecked, but no apologies. Secondly, even after they rechecked, they did not check clearly that city taxes have been paid and insisted me to pay city taxes. No apologies either when they found out. The service from the lady receptionist (shorter girl with curly hair) was so rude and no apologies even though she was wrong in the first place. I highlighted this issue and feedback to the shiftleader, Andreas Levi and made known to him about the receptionists. He immediately went to check and confirmed that all payments including city taxes have been paid earlier via credit card. Thanks Andreas Levi for checking and making our stay better. Bed Not sure why some beds have comforters/topper while some beds without. The beds with comforters are so comfy! Our bed without comforters. Breakfast For Europe’s standard, I think the breakfast in this hotel is considered good. With few hot food such as overcooked bacon, overcooked sausage, baked bean, and eggs. The omelette is nice (thanks to the chef!) Some selections of bread, lots of choices of good quality teas. Few selections of juices. Coffee machine. Fresh honey comb. Complementary water It is odd that complimentary water is only provided to the guests for the first night despite I stay 3 nights. This is the first time I experience this in Europe. Perhaps guest should make different booking for each night. Proximity to trains and attractions Close proximity to train stations and some main attractions. Summary Overall service was good (except for 1 rude lady receptionist). I will still recommend this hotel. Take the breakfast.

Pleasant place to stay. Nice to see it was refurbished since my last stay in 2011.

Nice hotel ,

Great

Very convenient location easily accessible by metro and well connected!

地理位置還可以，房間也還行，但是柏林有兩個名字一模一樣的酒店，地址不一樣，很容易搞錯的。我們同事就搞錯了，跑到另外一個酒店了。我和酒店反饋了，酒店説很多人都反應這個問題，但是他們覺得無所謂，誰叫客人不看清楚酒店地址。酒店這個態度是有問題的，雖説地址可以區別兩個酒店，但是酒店取名字不應該造成誤解，在明知道已經造成很大誤解的前提下，還在繼續理直氣壯的造成誤解。下次不會再住了。

فندق ممتاز موقعه حلو قريب من كل شي ليس بالفخم وليس بالسيئ متوسط لو زرت برلين مره ثانية راح اسكن فيه

La ubicación, buena. El hotel es grande, las habitaciones son correctas y el personal, amable. Probablemente los espacios comunes requieran actualizacion, pero no está necesariamente viejo. Es recomendable.

L' hotel è in una posizione ottima per visitare i principali punti d'interesse della città. Camera molto pulita, staff cordiale e disponibile per ogni richiesta. Ottima esperienza.

Mükemmel bir hizmet anlayışı çok temizdi, çok konforlu odamız caddeye bakmasına rağmen çok sessizdi havalandırması çok iyi banyosu çok temiz, her istediğimizde oda terliği ücretsiz verildi, odadaki kahve ve çay ücretsiz bitince tekrar isteyebilirsiniz, otel çok merkezi konumda Berlin kalbinde diyebilirim, her yere yürüme mesafesinde açıkçası hiç toplu taşıma kullanmadık, sadece potsdam giderken kullandık, onun dışında Berlin'de görülebilecek tüm yerlere yürüme mesafesinde sadece kreuzberg uzak ama biz yürüdük, çok keyif aldığımız bir otel oldu, ayrıca oda hizmeti istemezseniz kapınıza oda hizmeti istemiyorum kartı asarsaniz akşam ücretsiz barda içecek alabiliyorsunuz

很舒服的酒店，酒店大堂香香的。房間寬敞乾淨，床軟硬適中！配套都很齊全！地理位置也很好。spa的桑拿很舒服！強推，有機會會再來的。

衹能説一般般，容易和另外酒店名字一模一樣的酒店搞錯，和酒店反應容易引起誤解，酒店死不悔改，還説知道很多客户會搞錯。反正以後我們是不會再去了！