a&o Berlin Hauptbahnhof

Found gum on the wall right next to my bed on the first night, receptionist asked if they could clean it in the morning. I agreed only to find it untouched the next day. Receptionist then offered to help me switch to a new room, which was already occupied. By the third room, I was finally able to have a bed-then I found gum AGAIN on the bed frame. So I ended up changing to another bed. Very inconvenient.

Very noisy as students playing catching shouts running laughing and no one from the hostel manages these children

I had issues checking in through their check-in machine. I went to the front desk to ask to check in with them, but they told me it wasn’t possible and I have to do it through the machine. The guy at the front desk didn’t offer any help, so I had to try it again by myself. The guy at the counter in charge of selling drinks was also rude. All the staff had no interest in interacting with guests . The room was facing directly to the garden, where people could sit eat and drink, so it was quite loud at night. After the stay I noticed I lost my phone and I tried to call the hotel, but there was no way to reach them. I could only find the number to the a&o hostels group. They would tell me to call a different number that didn’t work. To my e-mail I never received a reply. The location was good, easy to reach the main station by bus. Other than that I did not like the hotel and would not recommend to anyone. There are definitely other hotels in the same price range with better customer service.