Singer109 Hostel, Hotel & Apartment

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Honestly it was a pretty average experience for a hotel. However, the reason I put in 5 stars is truly because of a single employee that made the experience more than worth it. Karina, has performed amazingly both in terms of service, performance, care and human relations. She obviously worked hard but most importantly she was kind, dedicated and ensured that the guests (me and my friends) were well taken care of, going beyond her basic duties. I hope that the hostel values her the way that she deserves. :)

Booked to stay for 5 nights in May. Unfortunately had a last-minute change of situation and requested a cancellation and refund if possible. Their policy doesn't allow for any refund of the full booking price paid ahead of time, even partial refunds. I'm sure the hostel is nice, but its a terrible cancellation policy.

I stayed in a 6-bed dorm. Pros: - The breakfast. It is only €5 and although there isn't a huge amount of variety, there is plenty of what is there which can save you some money on lunch if you fill up at breakfast. - The reception area is very clean, comfortable and cozy. - A bag storage room is free of charge. However, there is no lockers for large bags, but the room itself is locked. - Extremely large lockers are provided in the rooms. - The shared bathroom and showers are clean and functional. - Location is quite good, not far from an integrated U-Bahn (underground) and S-Bahn (overground) train station. There is also a supermarket close by. - Free wifi which is ok but not great, and free locks with a deposit. - Staff are very friendly and welcoming. This was probably the biggest positive. Cons: - The room was TINY. As a result, with 6 people, it felt very stuffy. I have slept in larger dorms with just 4 beds. - On the first night, the room was EXTREMELY hot. Granted, it was a warm day outside, but there is no air conditioning. As a result, a standing fan was used at full power which created a large amount of noise. I did not sleep at all on this night due to the heat. Overall, I feel that close to €100/night was very steep for the accomodation that was provided. I booked this hostel based on the extremely high reviews, and although it wasn't terrible I don't feel that it lived up to the hype nor was it great value for money.