Gästanvändare
17 mars 2024
I have stayed in many Motel Ones in the past, this one in Berlin was my first time visit. The hotel has excellent location, right in the shopping area of Kudamm. It also has excellent public transport connections, train station, underground and bus station just a minutes walk away. It is easy reachable from Berlin Brandenburg airport- a direct train ride to station Zoological Garten. Don’t forget to validate your train ticket before deprature! Fines are steep. Rooms in Motel One are nice and cosy, very clean and nicely designed, they only lack a coffee/tea machine. The breakfast is wonderful, ful of choices and great quality food, local honey, eggs and jam. Good selection of bread and pastries. Also excellent view from the breakfast lounge. The staff is polite and helpful. I only encountered a problem at the reception. This was a business trip, I was attending ITB tourist fair and made a reservation with an agency that specialises in business travel. When I arrived at the reception in Motel One, the receptionist said I need to pay the room or she won’t let me in the room. I explained that she should talk to the agency that made the reservation. She insisted that I call them myself and arrange the payment. She was very rude and intolerant, though it was not my fault. I paid months before to the agency. At the end I did call them and it turned out the room was already paid but didn’t send a confirmation email and the receptionist made this a huge deal and wanted to bla me as the guest, though the reservation was between the hotel and the agency. This was very rude and a bad welcome on arrival. Otherwise the hotel itself and the location made up for a pleasant stay afterall.
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