Hotel Castillon

I like that it is small and quirky and cute looking. It is in a very good location with restaurants, shops, and convenience stores just a short walk away. What I don't like is that the rooms don't have closets, dressers, or cups/glasses, things you don't realize you need until you have to hunt them down. The property also doesn't have an ice machine, which I find very inconvenient.

Great hotel with a friendly and helpful staff. The location is located within walking distance to the centro histórico and the start of the hike to the peña. I would highly recommend staying at this hotel.

The young lady who checked us in was efficient and extremely helpful. The interior and exterior of the hotel is run down. The room hadn't been cleaned despite it being an hour past check-in. The room was worn and felt dirty. The walls are thin so that voices, tv's, dogs, music and road noise are easily heard. This is an open motel on a busy street. There was no hot water in the shower and pressure was low. The folded bath mat hadn't been changed and was very dirty. At 4:00 AM there were no lights on anywhere which requires using two staircases in the dark and a high step up/down to the second floor landing level. The hotel lobby was locked. As the driver started the car, a hotel employee ran out to ask about the key, which was left in the room since the lobby wasn't accessible. The property was chosen due to the airport access communicated at the time of booking. It turned out to be no closer to the airport than the Centro Historico area of Queretaro. The town of Bernal was charming, however.

Very clean and cozy hotel. Walkable to main part of the town. Great customer service. Very good breakfast.

Small Boutique Hotel walking distance from town center. Staff was incredible. Gave us great recommendations. Friendly and so caring. Highly recommend this place

You should definitely stay there Amazing hotel!!!! We have been treated like royalty, any little thing that we needed the owner was able to provide for us and much much more! I can’t recommend this place enough!! Super clean room to and beautiful hotel! 11/10