Best Western Plus Hotel Bern recensioner

From arrival it felt I was judged as I just came for hike and now in my going out clothes. 3am footsteps above ere so pound kept me awake, moving at that time caused me anxiety so I tried putting my headphones in. 7am it started again. I came to check out and mentioned it and basically was told off my the male reception most for not coming to them and then asked for city tax. Customer care was zero! I was tired and upset and all I got was rudeness. At 3am I don’t want to be moving room. I hasn’t asked for a refund. Maybe a coffee or a wave of the city tax would have been nice rather that this lack of regard. Never ever will I stay here again and I would highly appreciate a chat with the manager as I am not happy about this treatment.

Wonderful city. Delicious food. Staff was great, bery helpful.

As expected of a 4 star hotel, room is clean, location is great, staff are friendly and helpful. Everything is perfect, will stay here again for my next visit.

Great location, clean environment

very nice location but we were given a room that was crazy to reach and we had a lot of luggage. Take the lift from the reception, get out on second floor go to the connected building, take the lift, go down, get out and take the stairs. Everything about the hotel was great minus this "find your room adventure" with my four bags :)

Excellent hotel and great location. Very spacious and comfortable, can recommend and will stay at again

Good hotel

Location wise is easily accessible. 12mins walking distance away from the train terminal.

The hotel is very well situated, in the center of Bern. Beds, bathroom and corridors of the hotel are clean. Highly recommended !

Great hotel in the centre of old town. Amenities were great and very comfortable for 3

A newly refurbished hotel at the heart of bern city centre, staff were friendly and helpful

It was nice. Good location, nice breakfast, and good customet service!

看評論提到最多的是房間大，但是我的房間特別小特別特別小！！！ 多小呢 開門就是床 箱子都沒地方放 2000+的房費 是我在瑞士十幾天住過最小的房間 箱子打開的話沒處下腳 走動要從床上翻過去 而且窗户還是對着內部的一個天井 對面很近就是房間 毫無私隱窗簾都要一直拉着才行 還有那個廁所的設定也很奇葩 馬桶和淋浴之間沒有隔斷 洗個澡一地的水 上廁所還要光腳踩水裡 除了酒店位置比較好之外就一無是處了

貌似給了我不一樣的房間，除了床，圖片完全不一樣，難到是圖片放錯了？從前台到房間路途有點曲折，上上下下好幾個來回，拖着幾個大行李箱就當鍛鍊了。想找人幫忙？想多了，根本沒人。熱水壺？沒有的，瑞士流行咖啡機制熱水。由於在中心城區，停車需要去附近停車場。