Manor House Hotel Holy Island

Normally dine here when visiting the island. On this day they weren’t serving till 1:00pm. Consequently the place was packed with people milling about anxious for lunch. Whether this was policy or staffing no one said. Customers were getting menus to order only to have them snatched back off the tables by ill tempered staff. We asked whether we could preorder to reduced the queue to be told no. At 12:50 it was announced that food would be available in 10 mins. This provoked a mad dash to the bar where customers were told it was too early. Eventually we were allowed at 12:56. A shambles which could have easily been avoided with a little thought. The table was cleared by the same surly waitress. Not a good impression. We will think again before another visit. Shame!

We stopped off for a late lunch here with our dogs and we weren't disappointed. We grabbed a seat in the garden as the weather was lovely and ordered fish and chips and a chicken burger. The food arrived promptly and staff were very friendly and polite. We will definitely be returning here!

I had my dad crying at home for two hours because the only thing he wanted was some calamari and he thought the meal he got was terrible. He was in tears over it and ended up going to Morrisons to buy his own calamari whilst still saying that it really upset him that the meal was bad.

We stayed for one night after walking St Cuthbert’s Way. Room was fine if a bit small, and a bit dated. Dinner was good and service good. Breakfast was fine (the berry compote shoukd have been taken out of the freezer earlier). Overall it felt as though the staff were doing a job not providing service. Checkout was about two hours before we were able to leave. It is a real shame they do not have a lounge where residents can sit and get a coffee, or just wait until they can leave. The bar was locked. Basically felt like you were expected to leave the hotel and not be a nuisance. I had an injured foot, I could have done with some rest rather than wondering around the island and aggravating it more.

Great afternoon spent on Holy Island, called into here for lunch and would definitely go again. Excellent service, background music was great and food was delicious. Staff were very friendly, although it was clearly very busy. Would recommend

The most unfriendly staff I've ever encountered. We arrived from one of the Billy shiels tours at 3:45 on Sunday, and asked what time they were serving food until. We were told 4pm, and so therefore qued (the que was tiny, around 3 people deep) - and food was a must at 6.5 months pregnant! A female member of staff seemed to mutter something under her breath to the other staff member. At this point someone in the que asked what was said and they proceed to say - no more food... at 3:50. No apologies, no closing the que after those who had been waiting and told could order, no offer of just cold food etc. Nothing. At this point we now could not even try anywhere else on the island as everywhere had stopped serving by 4pm. Our trip included an 81 year old woman and myself heavily pregnant and like I say, no common courtesy or customer service was shown at all. Even just a friendlier way of communicating would have gone a long way!!! Will never return. Avoid!! There are much friendlier places on the island, that deserve your custom so much more. Try the resteraunt near by, which is a 3 minute walk away.

My husband and I booked to stay in this hotel for one night (19th -20th June) We arrived at the hotel at 10 am, my husband entered the hotel and spoke with a member of staff who was at the reception desk, regarding checking in. At no point was there any advice given regarding the importance of booking a table for dinner. We toured the island, returning back to the hotel at approximately 15:00. We took a seat in the bar and had a drink. The bar staff were aware that we were in the bar and were guests of the hotel. The bar became very busy with afternoon session customers ordering food. From our position we could watch the bar staff, it was clear that they were not coping with the demand and it was chaos. We decided it would be wise to book a table for dinner, we were bluntly informed that all the tables were fully booked, that we could not eat in the hotel. We are experienced travellers, we are shocked that as guests in the hotel, there were no tables reserved for us. Very disappointed.

Easy parking, Friendliest staff we have come across for a long time. Very comfortable rooms and lounge areas with good range of drinks, super views and great service. Informative information which really helped. Really enjoyed it many thanks.

amazing place to stay. we really enjoyed our stay at the Manor.Our room was amazing ,we splashed out on a Deluxe Club and what a room. Very comfortable and the views from both windows was fantastic. The breakfast was excellent. We had dinner in the bar and the fish and chips was one of the best I've eaten. We were looked after by Jess who basically did everything. It was relatively quiet so we had a great time.AT 3.45 pm all the cars and buses departed and the only people were either staying or local.This changed the atmosphere and everyone relaxed.A few locals came into the bar and we had a lovely chat and a beer. They are all grateful for people who stay on the island as it supports the local economy. It really was an experience. Oh and Hi to Caitlan