Manor House Hotel Holy Island

Lovely surroundings for a drink for four adults and two dogs, while visiting Holy Island for the day. The beer was well kept and there were plenty of bowls available for visiting dogs. Unfortunately there was only one person behind the bar and the amount of guests wanting teas and coffees made the queue to be served about half an hour long!

A beautifully located hotel with a pub. The staff were very friendly and accommodating, especially Richard from housekeeping and his excellent service at breakfast. The rooms are well-equipped and clean. The food in the pub was more than adequate and offered a good selection. If our journey takes us back to this area, we'll definitely be back.

A fine finish to our St Cuthbert's Way walk. Even though we were ahead of check in and filming was going on in the hotel area, we were allowed to leave our bags safely. We ate our evening meal and breakfast here and both were fine. The staff were helpful throughout and the room was a good size and the facilities good. A touch expensive on pricing for the room and the only small negative was the lack of decent soap/shower options in the bathroom - all other places stayed at en-route offered this option.

We went for lunch here on April 17. It was quite busy but only had two staff working at the bar and delivering food orders. One was very pleasant and helpful. The other needs to consider whether hospitality is really her thing and learn how to say “please” and “thank you”. We ordered a crab sandwich and a sausage sandwich. They took the best part of 45 minutes to arrive and were basically flung at us by the less obliging of the two bar staff. The sausage sandwich was dry and bland with virtually no red onion marmalade dressing. The crab sandwich seemed fine, albeit overpriced, but went on to give me food poisoning. Save your money and go somewhere the staff at least pretend to be welcoming.

Fantastic experience from the pillows to the restaurant. Staff fabulous. Couldn't do enough to be helpful. Restaurant and bar good. One member of staff took me over the Causeway as the buses were unreliable. Wonderful room. Spotless. Will be back

Such a disappointing experience. We were on the island for a day trip. It was a beautiful day and we enjoyed exploring around the Priory and lookout. Before going to the castle we decided to have some lunch and unfortunately chose this place. It was around 1150 when we entered the hotel, knowing the lunches started at 1200. We were the only customers at the bar and were kept waiting by the female and only member of bar staff who was apparently engaged on something just around the corner from where we could see although she saw we were waiting. Eventually she attended to us and said the lunches didn’t start until 12 noon. I asked for a menu only to be told she would put the menus out shortly. By this time it was about 1255!! However we managed to suggest we should be able to obtain menus and we sat at a table outside. At 1200 on going to the bar to order our food, there was a small queue of people. There was the same surly single female behind the bar taking food and drink orders and making coffees. I don’t know her name but she had blonde hair, you know who you are! Eventually I ordered our lunch which came a short time later. The soup, although overpriced, was quite tasty, the crab sandwich’s were awful. There was too much bread, it should be “open” sandwiches and the crabmeat was far too salty. A small side of pathetic “salad” and some coleslaw did NOT justify the price of £14.95 per portion???!!! If you want crab don’t come here. Go to the little wooden hut outside the craft shop and mead outlet near the Priory, around half the price and much more pleasant staff. The customer service in this hotel was appalling. We felt a nuisance and unwelcome. The clue is in the name, I.e HODPITALITY!! Certainly not received at this establishment. Strongly suggest urgent staff training or the sack. Don’t waste your money coming here, neither the service nor the food are worth the price. Shame as the location is nice.