Gästanvändare
31 januari 2023
My husband and I had a terrible experience when we stayed at The Cambria Hotel. We were there from October the 1st to October the 3rd. During our stay at The Cambria Hotel, my husband and I were feeling under the weather and desperately needed to get some sleep. From the very first night , we couldn't relax or sleep because children were slamming doors and running up and down the hall way for hours. During the second night of our stay, several females in their 20s were running down the hallways and doing push ups against the walls. They also would purposely slamming doors, screaming , and laughing as if they were doing this to disturb the hotel guests. My husband and I asked to be moved to a different location in the hotel. The night clerk on duty, moved us to a different room which was located in an area of the hotel not affected by the noise that we were hearing. On the morning of day number 3, October the 3rd, I was approached by The general manager of The Cambria Hotel. The general manager Ashley, was not only unprofessional but thoughtless and very rude to me. She informed me that she heard that we had complaints about our stay at the hotel. The manner in which she addressed me was very hostile and abrasive. The general manager never introduced herself to me or asked me about the issue , but instead she just addressed me in a very nasty and coarse manner. While speaking to me , she rolled her eyes and stared at me as if I had done something to upset her. She told me the hotel is never quiet and it’s always loud. She went further to dictate to me that she was not moving us any more just because we were feeling sick. Also, she told me that we couldn't get any more housekeeping services during our stay there. My question obviously would be, how can you go without housekeeping when you are sick and feeling ill during your stay. As a paying guest at any hotel, I expect to be treated with respect , dignity, and first rate professionalism. This particular hotel manager obviously doesn't understand how to do this and she utterly failed to give my husband and I the respect that we deserved. My husband and I decided to leave because we were treated unfairly, and were not shown any regard or compassion, which obviously should have been given under the circumstances. I want to warn any future guests to The Cambria Hotel in Davenport/ Bettendorf that there are some people employed there that will treat you no better than a common beggar. I have filed a former complaint with Choice Hotels. My hope is that no one else will have to deal with this level of unprofessionalism and lack of courtesy at The Cambria Hotel Davenport/ Bettendorf. Professionalism means consistently achieving high standards, in the work you do and the way you behave. To me a good leader acts in control, without getting carried away. I’m a Vice President of Home Health Operations and I aim to give the best customer services at my job and with everyone. I always treat everyone with digni
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