NavinK403
1 februari 2025
I recently stayed at Hotel Sunbird, Bharatpur, booking a standard room for one night as my primary focus was visiting the Bharatpur Bird Sanctuary. Upon checking in, I realized that a hot kettle was not provided in the room. When I approached Mr. Laxman Singh, the GM/Proprietor, he curtly informed me that kettles are not included and that I "should have read the confirmation email." His response was both dismissive and unprofessional. Basic amenities like a TV, towels, or a kettle are standard in most hotels—you don’t expect guests to bring these from home! I then requested tea via room service for the next morning, but he refused outright. When I tried to discuss the matter further, he started shouting, misbehaving, and even threatened to throw my belongings out if I didn’t vacate the room within 30 minutes. His behavior was shockingly rude and completely unacceptable in the hospitality industry. In all my travels, I have never encountered such disgraceful service. This hotel lacks basic courtesy and professionalism, and the management seems to believe that losing a customer or receiving a bad review won’t make a difference. Avoid this hotel at all costs. There are plenty of other options in Bharatpur where guests are treated with respect.
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